Air Export Agent

Expeditors; Franklin (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health plan

Paid time off

Life Insurance

Employee stock purchase plan

Training and development program

Growth opportunities

Referral bonus

Job summary

Expeditors in the United States is seeking a dedicated Air Export professional to ensure timely movement of freight and provide exceptional customer service. You will manage data entry, tracking, and communications with overseas teams and customers to support seamless international shipments.

The role requires 6 months to 1 year of related experience, basic knowledge of air documentation, and strong organizational and interpersonal skills. IATA certification is preferred.

Qualifications

• Effective interpersonal skills and ability to communicate clearly to obtain positive results.
• Pro-active, strong organizational skills.
• Ability to work overtime in support of department needs.
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• IATA certification (preferred).
• Must be legally authorized to work in the United States.

Responsibilities

• Ensure timely and accurate freight process flow within Air Export.
• Enter data into the operational system accurately.
• Track and Trace Air Export files and reporting.
• Communicate arrival notices to overseas and customers.
• Ensure accurate and timely billing to clients and service providers.
• Interact with customers to arrange international shipments and meet service standards.
• Maintain relationships with suppliers (airlines, trucking, etc.).
• Adhere to government regulations and internal procedures.
• Understand department processes and seek efficiency improvements.
• Update customers' SOPs as needed.
• Meet KPI standards per company procedures.

Skills

Interpersonal skills

Proactive

Organizational skills

Overtime availability

Education

Education/experience equivalency

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export files and reporting
• Use Workflows on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and Service Providers billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations
• Understand department process flow, looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures are in place and updated
• Meet KPI standards in accordance with the Company's procedure
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of air documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Must have the ability to work overtime in support of department needs
• Pro-active, strong organizational skills
• IATA certification (preferred)
• Must be legally authorized to work in the United States

Reporting Structure

• Air Export Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Job Location