Air Freight Time-Critical Logistics Lead

Forward Air Corporation; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Forward Air Corporation is seeking a Time Critical Logistics Coordinator to facilitate domestic and international air freight. You will coordinate shipments, manage the end-to-end forwarding process, and ensure timely, compliant, cost-effective movement from origin to destination.

The role requires strong organization, communication with customers, carriers, customs brokers, and internal teams, and a track record of meeting deadlines.

Qualifications

• 2+ years of direct freight forwarding experience.
• Experience with import operations, customs brokerage, and international logistics preferred.
• Experience supporting air freight operations preferred.
• Familiarity with CargoWise or similar TMS
• Proficient with Windows and MS Office

Responsibilities

• Coordinate domestic and international freight shipments across air transportation modes.
• Manage end-to-end forwarding from shipment initiation through final delivery.
• Own the complete shipment process in CargoWise, including data entry, pickup and delivery scheduling, AES entry, airline bookings, routing, milestone updates, and costing.
• Ensure all customers' SOP instructions are adhered to, and internal KPIs and guidelines are met.
• Prepare, review, and process shipping documentation including bills of lading, invoices, packing lists, airway bills, and other documents.
• Communicate proactively with customers, carriers, customs brokers, airlines, trucking providers, and internal teams.
• Track and monitor freight movements to ensure timely pickup, transit, customs clearance, and delivery.
• Support import and export compliance by maintaining accurate shipment records and ensuring adherence to regulations.
• Coordinate customs clearance activities with brokers and government agencies.
• Identify and resolve delays, documentation discrepancies, holds, and other issues.
• Provide customers with updates, quotes, and solutions to meet logistics needs.
• Maintain accurate data in transportation management systems.
• Assist with carrier selection, routing decisions, and cost-effective transport.
• Support continuous improvement for service levels and efficiency.
• Collaborate with cross-functional teams to ensure seamless shipment execution.

Skills

Communication

Attention to detail

Problem solving

Discretion / Confidentiality

Multitasking

Customer service

Education

High school diploma

Logistics coursework

Business coursework

Tools

CargoWise TMS

Microsoft 365

Teams

Zoom

Job description

Forward Air Corporation is seeking a Time Critical Logistics Coordinator to facilitate domestic and international air freight. You will coordinate shipments, manage the end-to-end forwarding process, and ensure timely, compliant, cost-effective movement from origin to destination.

The role requires strong organization, communication with customers, carriers, customs brokers, and internal teams, and a track record of meeting deadlines.