Air Freight Process Excellence Specialist (Hybrid)

Yusen Logistics Americas Inc.; Torrance (CA); Hybrid; USD 62,000 - 102,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Standard 10 days PTO

Bonus plan

7 Paid Holidays

OT pay eligibility

Flexible Spending Accounts

Life and AD&D Insurance

Tuition Assistance

Job summary

Yusen Logistics (Americas) Inc. is seeking a USA Air Freight Process Standardization and Optimization Super User in a hybrid role. You will identify processes to boost productivity, deploy standardized cargo wise training, and drive continuous improvements across the organization.

You will train staff, review processes via regular Gemba walks, and design new ways of working to meet global and local objectives, ensuring sustainable procedures and enhanced system efficiency.

Qualifications

• Bachelor's degree in Freight Forwarding / Supply Chain / International Logistics or equivalent.
• 2-4 years of Air Freight Operations, training, and Cargo Wise experience.
• 0-2 years improving business processes (Lean, Kaizen) or systems admin.
• Understanding INCOTERMS and role transfer.
• Ability to communicate and influence operational staff to standards.
• Strong strategic thinking and change-management abilities.

Responsibilities

• Roll out standardized best practices and train on Cargowise.
• Monitor KPIs and standardize processes per global training.
• Train and enforce efficiency, accuracy, and accountability in Cargowise.
• Foster data-driven decisions using Cargowise.
• Create user documentation and training materials.
• Design solutions for country and customer scenarios.
• Lead change initiatives and assess local impact.
• Perform regular audits and update SOPs as needed.
• Travel to Yusen offices for training and audit on a hybrid schedule.

Skills

Freight forwarding

Training

Process improvement

Lean

Kaizen

Gemba walks

Data-driven decisions

Change management

Education

Bachelors in Logistics

Tools

CargoWise

Job description

Yusen Logistics (Americas) Inc. is seeking a USA Air Freight Process Standardization and Optimization Super User in a hybrid role. You will identify processes to boost productivity, deploy standardized cargo wise training, and drive continuous improvements across the organization.

You will train staff, review processes via regular Gemba walks, and design new ways of working to meet global and local objectives, ensuring sustainable procedures and enhanced system efficiency.