USA Air Freight Process Super User

Yusen Logistics Americas Inc.; New York (NY); Hybrid; USD 62,000 - 102,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with company match

10 days PTO

Bonus eligibility

7 holidays

OT pay where applicable

Flexible Spending Accounts

Other benefits

Job summary

Yusen Logistics Americas Inc. seeks a USA Air Freight Process Super User to standardize and optimize air freight processes across multiple sites. You will deploy training on Cargo Wise shipments, review procedures, measure KPIs, and drive continuous improvement.

The role trains staff, conducts regular audits, updates SOPs, and collaborates with regional teams. Travel to Yusen offices on a hybrid schedule is required.

Qualifications

• Bachelor's degree in Freight Forwarding/Supply Chain/International Logistics preferred or equivalent.
• 2–4 years of experience in freight forwarding Air Freight Operations, training, and Cargo Wise software.
• 0–2 years of experience improving business processes (Lean, Kaizen) and/or serving in a systems administrator or similar role.
• Strong understanding of INCOTERMS and transfer of roles and responsibilities.
• Ability to communicate effectively and influence operational staff to meet standard process and KPI.
• Experience with strategies, process improvements and operational decisions.

Responsibilities

• Roll out and train on standardized best practices and tools for continuous improvement using Cargo Wise.
• Monitor KPIs to measure process performance and standardize as per global training.
• Train, enforce, and drive efficiency, accuracy, and accountability through Cargo Wise.
• Foster a culture of continuous improvement and data-driven decisions using Cargo Wise.
• Prepare user documentation and training materials (update training center, create short videos and manuals).
• Design solutions for country and customer-specific scenarios.
• Lead Change Management activities and champion change initiatives.
• Conduct regular audits per guidance from Sr Operations manager and identify deviations.
• Update SOPs and related docs to align with regional counterparts.
• Travel to various Yusen offices for training and audit on a hybrid schedule.

Skills

Cargo Wise

Air Freight Operations

Process Improvement

Training & Coaching

INCOTERMS knowledge

Communication skills

Education

Bachelor's degree in Freight Forwarding/Supply Chain/International Logistics

Tools

SharePoint

Microsoft Office Suite

Job description

USA Air Freight Process Super User

Job Locations

US-GA-College Park | US-TX-Grapevine | US-IL-Elk Grove Village | US-CA-Torrance | US-NY-Springfield Gardens

Salary Range: $61,568-$102, 271

Overview

The US Regional Air Freight Process Standardization and Optimization Super User identifies processes that can greatly improve productivity, enabling employees to work more efficiently and support better results for customers, company performance, and system efficiency. This role will be responsible for driving operational excellence by deploying standardized training for Cargo Wise shipments, operational process review, providing suggested operational and productivity improvements across the organization, thereby ensuring sustainable procedures that meet global as well as local objectives. This role trains operational staff, evaluates processes with regular Gemba walks, identifies gaps, and designs new ways of working to meet desired business performance and outcomes.

Responsibilities

• Roll out and train on standardized best practices and tools for continuous improvement utilizing Cargowise
• Monitor KPIs to measure process performance and outcomes and standardize as per process developed in global training
• Train, enforce, and help drive efficiency, accuracy, and accountability through Cargowise
• Foster a culture of continuous improvement and data-driven decisions using Cargowise
• Preparation of user documentation/training material (updating the future training center, making short instruction videos and procedure manuals, etc.).
• Designing solutions related to country and customer specific scenarios.
• Change Management Activities
  • Championing change initiatives
  • Assessment of impact on local operations
  • Training and advising users on process and Cargo Wise specific procedures
  • Defining solutions for local exceptions etc. not covered by Global Solutions
• Conduct regular audit as per criteria set up by the Sr Operations manager. Assess potential quality problems, identify deviation from standard processes and room for improvement ("Kaizen").
• Update standards operating procedures for quality and all associated documentation, as necessary to be aligned with regional counterparts
• Travel to various Yusen offices for training and audit purposes and working in an office on a hybrid schedule.

Minimum Required Qualifications

• Bachelor's degree in Freight Forwarding/Supply Chain/International Logistics preferred or an equivalent combination of education and experience.
• At least 2-4 years of industry experience in freight forwarding Air Freight Operations, training, and Cargo Wise software.
• 0-2 years of experience continuously improving business processes (e.g., Lean, process excellence, value stream mapping) and/or serving in a systems administrator or similar role.
• Through understanding of INCOTERMS and transference of roles and responsibilities
• Ability to effectively communicate and influence operational staff to meet standard process and KPI.
• Strategies, process improvements and operational decisions.
• Resourcefulness and ability to devise creative solutions to problems.

Preferred Qualifications

• A sound understanding of end-to-end operations and business processes of Air freight forwarding, supporting departments needed and INCOTERMS usage.
• Ability to plan, facilitate and conduct business process training programs on regular basis
• Excellent interpersonal and presentation skills while dealing with a variety of people.
• Exceptional verbal and written communication skills.
• Ability to enforce change management when necessary.
• Must have strong organizational & time management skills
• Ability to multitask, organize and manage multiple priorities
• Demonstrate self-initiative while also being comfortable in the role of a team player
• Working knowledge of Microsoft office required (including Outlook, and SharePoint).
• Flexibility and the desire to work in a fast-paced environment with quickly changing priorities is essential
• Complex thinking, analysis, and decision-making skills.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.