Air Freight Ops Coordinator - Hybrid, Import/Export Focus

DHL Group; Chicago (IL); Hybrid; USD 69,000 - 92,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical insurance

Vision insurance

Dental insurance

Paid time off

Job summary

DHL Group in Chicago, IL is seeking an Air Operations Coordinator to manage the movement of air freight shipments, coordinating between customers, customs brokers, and carriers. This role covers import and export airfreight bookings, monitoring progress from arrival to departure, and ensuring compliance with aviation security procedures.

The position is office-based at ORD with a hybrid work model (occasional after-hours during peak race periods and potential domestic travel).

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air freight industry experience preferred.
• Cargo Wise systems knowledge is a plus.

Responsibilities

• Move and coordinate our customers' air freight shipments as the main contact between import/export shipments, customs brokers, and carriers.
• Coordinate Import and manage Export Airfreight bookings for motorsport and event shipments; monitor consignments from arrival for imports and departure for exports.
• Ensure airfreight processes, space bookings with airlines, and aviation security procedures are followed.
• Manage file overheads, vendor invoices, and costs in CW1; ensure costs are recorded correctly.
• Oversee day-to-day operations with the team to meet timelines and milestones; ensure pre-alerts and operational overviews are completed.

Skills

Customer service

Detail oriented

MS Office

Tools

Cargo Wise

Job description

DHL Group in Chicago, IL is seeking an Air Operations Coordinator to manage the movement of air freight shipments, coordinating between customers, customs brokers, and carriers. This role covers import and export airfreight bookings, monitoring progress from arrival to departure, and ensuring compliance with aviation security procedures.

The position is office-based at ORD with a hybrid work model (occasional after-hours during peak race periods and potential domestic travel).