Air (Import & Export Air Freight) Operations Coordinator

DHL Global Forwarding; Chicago (IL); Hybride; USD 69 000 - 92 000; Plein temps

Avantages offerts par ce poste

401(k) Match

Stock Purchase Plan

Medical Insurance

Vision Coverage

Dental Coverage

Paid Time Off

Résumé du poste

DHL Global Forwarding in Chicago is seeking an Air Operations Coordinator to manage import and export airfreight movements and act as the main liaison between customers, brokers, and carriers. The role includes space bookings with airlines, adherence to aviation security procedures, and CW1-based cost tracking.

The position is office-based at ORD with a Monday–Friday schedule and a hybrid work option; occasional after-hours work and domestic travel may be required during peak events.

Qualifications

• Experience with import & export air freight processes.
• Knowledge of aviation security procedures (DG/TSA) for air cargo.

Responsabilités

• Serve as the main point of contact for coordination among customers, customs brokers, and carriers.
• Coordinate import and export airfreight bookings and monitor shipments from arrival to post-delivery.
• Manage file overheads, vendor invoices, and cost recording in CW1; ensure invoicing milestones.
• Coordinate day-to-day operations with the team to meet timelines and objectives.
• Oversee operational overviews and pre-alerts to ensure operational excellence.
• Work in the ORD office with hybrid WFH days; support peak race periods with after-hours and occasional travel.

Connaissances

Customer service

Detail oriented

MS Office

Air freight

CargoWise CW1

Outils

CargoWise CW1

Description du poste

Job Title: Air (Import & Export Air Freight) Operations Coordinator

Job Location: Chicago, Illinois

As an Air Operations Coordinator you will be responsible for the movement of our customer's air freight shipments. You will be the main point of contact for coordination between customer's shipment imports/exports, customs brokers, and shipping carriers.

To coordinate Import & manage Export Airfreight bookings for Motorsport and Event shipments, to monitor all consignments from point of arrival for imports and export departure for all export airfreight movements.

To be experienced in Import & Export Air freight processes, booking space capacity with airlines, experienced with aviation security procedures, DG experience & TSA processes for aircargo is preferable.

Operational CW1 (CargoWise) experience preferable

To manage all file overheads to ensure files costs are accrued and recorded with correct vendors, supplier invoices processed for payment and costs recorded to CW1

To manage all files to ensure all files are uplifted and post delivery or post event and completed, milestones are updated and invoiced as requested

To coordinate day to day operations with the team to ensure all works tasks and objectives are completed in the timeline required

To oversee and collaborate with the team to ensure all operational overviews and pre alerts are managed and completed to complete operational excellence.

The role is office based at DGF, ORD as a Monday - Friday position with a hybrid of WFH days, however around peak race periods out of hours and weekend work and possible domestic travel will be requested to cover live Motorsport events

Skills / Requirements:

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Air freight industry experience preferred
• Cargo Wise systems knowledge is a plus

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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