Air (Import & Export Air Freight) Operations Coordinator

DHL Group; Chicago (IL); Hybrid; USD 69,000 - 92,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical insurance

Vision insurance

Dental insurance

Paid time off

Job summary

DHL Group in Chicago, IL is seeking an Air Operations Coordinator to manage the movement of air freight shipments, coordinating between customers, customs brokers, and carriers. This role covers import and export airfreight bookings, monitoring progress from arrival to departure, and ensuring compliance with aviation security procedures.

The position is office-based at ORD with a hybrid work model (occasional after-hours during peak race periods and potential domestic travel).

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air freight industry experience preferred.
• Cargo Wise systems knowledge is a plus.

Responsibilities

• Move and coordinate our customers' air freight shipments as the main contact between import/export shipments, customs brokers, and carriers.
• Coordinate Import and manage Export Airfreight bookings for motorsport and event shipments; monitor consignments from arrival for imports and departure for exports.
• Ensure airfreight processes, space bookings with airlines, and aviation security procedures are followed.
• Manage file overheads, vendor invoices, and costs in CW1; ensure costs are recorded correctly.
• Oversee day-to-day operations with the team to meet timelines and milestones; ensure pre-alerts and operational overviews are completed.

Skills

Customer service

Detail oriented

MS Office

Tools

Cargo Wise

Job description

Job Title: Air (Import & Export Air Freight) Operations Coordinator

Job Location: Chicago, Illinois

As an Air Operations Coordinator you will be responsible for the movement of our customer’s air freight shipments. You will be the main point of contact for coordination between customer’s shipment imports/exports, customs brokers, and shipping carriers.

To coordinate Import & manage Export Airfreight bookings for Motorsport and Event shipments, to monitor all consignments from point of arrival for imports and export departure for all export airfreight movements.

To be experienced in Import & Export Air freight processes, booking space capacity with airlines, experienced with aviation security procedures, DG experience & TSA processes for aircargo is preferable.

Operational CW1 (CargoWise) experience preferable

To manage all file overheads to ensure files costs are accrued and recorded with correct vendors, supplier invoices processed for payment and costs recorded to CW1

To manage all files to ensure all files are uplifted and post delivery or post event and completed, milestones are updated and invoiced as requested

To coordinate day to day operations with the team to ensure all works tasks and objectives are completed in the timeline required

To oversee and collaborate with the team to ensure all operational overviews and pre alerts are managed and completed to complete operational excellence.

The role is office based at DGF, ORD as a Monday - Friday position with a hybrid of WFH days, however around peak race periods out of hours and weekend work and possible domestic travel will be requested to cover live Motorsport events

Skills / Requirements:

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Air freight industry experience preferred
• Cargo Wise systems knowledge is a plus

Pay Range:

$68,722.50 - $91,630.00+

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.