Air Freight Export Lead — KPI‑Driven Ops & Team Growth

Danzas Corporation; New York (NY); On-site; USD 91,000 - 121,000; Full time

Benefits offered by this job

Competitive base salary

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding is seeking an Air Freight Export Supervisor in Jamaica, NY to lead the end-to-end Air Freight Export product team, incl. Operations and Customer Service. You will drive performance, ensure quality and regulatory compliance, and manage profitability.

Responsibilities include supervising staff, escalating issues, coordinating with internal customers, reviewing month-end P&L, and driving KPIs to maximize customer satisfaction while maintaining safe, compliant operations.

Qualifications

• BA/BS preferred or minimum of 2 years supervisory experience in logistics/transportation.
• Exceptional communication skills (verbal, written, presentations).
• Comprehensive knowledge of Air Freight Export processes.
• Strong computer skills: Microsoft Office.

Responsibilities

• Manages, oversees, and performs supervisory tasks to direct and control Air Freight Export processes.
• Escalation contact for customer shipments; responsible for financial results; drives KPIs.
• Ensures safety and security for shipments and staff.
• Collaborates with Gateway, Trucking, and Handling; engages with sales to grow business.
• Review month-end reports; review P/L; manage payables/receivables; escalate carrier issues.
• Supervises unionized staff; hiring, coaching, development; performance management.

Skills

Air Freight Export

Leadership

KPIs & Performance

Customer service

Communication skills

Unionized experience

Education

BA/BS preferred

2 years supervisory experience in logistics

Tools

Cargo Wise

Microsoft Office

Job description

DHL Global Forwarding is seeking an Air Freight Export Supervisor in Jamaica, NY to lead the end-to-end Air Freight Export product team, incl. Operations and Customer Service. You will drive performance, ensure quality and regulatory compliance, and manage profitability.

Responsibilities include supervising staff, escalating issues, coordinating with internal customers, reviewing month-end P&L, and driving KPIs to maximize customer satisfaction while maintaining safe, compliant operations.