Air Export Operations Leader — Flexible Schedule

Maersk; Elk Grove Village (IL); On-site; USD 75,000 - 84,000; Full time

Benefits offered by this job

Flexible Work Schedules (when possible

Career Advancement

Job summary

Maersk is seeking an experienced Air Export Operations Leader to guide a team of Air Export and Gateway Operations professionals. You will drive operational excellence, ensure high customer satisfaction, and escalate issues effectively.

The role requires strong air export knowledge, a passion for developing people, and the ability to lead teams toward KPI achievement in a fast-paced environment. Collaboration with multiple internal groups is essential.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Air freight forwarding experience required.
• Strong air export operational knowledge required.
• Gateway operations experience preferred.
• Leadership and people development experience preferred.
• Customer service and escalation management skills.

Responsibilities

• Lead, coach, and develop a team of Air Operations professionals.
• Manage team performance, KPIs, productivity, and service delivery.
• Serve as the primary escalation point for complex shipment and customer issues.
• Drive operational excellence and customer satisfaction.
• Partner with various internal teams and stakeholders.
• Support day-to-day air export and gateway operations as needed.
• Ensure compliance with SOPs, IOPs, regulatory requirements, and procedures.
• Support customer implementations and continuous improvement initiatives.

Skills

Leadership

Customer service

Problem-solving

Escalation management

Multitasking

Communication

Team coaching

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Operational systems

ERP systems

Job description

Maersk is seeking an experienced Air Export Operations Leader to guide a team of Air Export and Gateway Operations professionals. You will drive operational excellence, ensure high customer satisfaction, and escalate issues effectively.

The role requires strong air export knowledge, a passion for developing people, and the ability to lead teams toward KPI achievement in a fast-paced environment. Collaboration with multiple internal groups is essential.