Air Export Operations Supervisor

Maersk; Elk Grove Village (IL); On-site; USD 75,000 - 84,000; Full time

Benefits offered by this job

Flexible Work Schedules (when possible

Career Advancement

Job summary

Maersk is seeking an experienced Air Export Operations Leader to guide a team of Air Export and Gateway Operations professionals. You will drive operational excellence, ensure high customer satisfaction, and escalate issues effectively.

The role requires strong air export knowledge, a passion for developing people, and the ability to lead teams toward KPI achievement in a fast-paced environment. Collaboration with multiple internal groups is essential.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Air freight forwarding experience required.
• Strong air export operational knowledge required.
• Gateway operations experience preferred.
• Leadership and people development experience preferred.
• Customer service and escalation management skills.

Responsibilities

• Lead, coach, and develop a team of Air Operations professionals.
• Manage team performance, KPIs, productivity, and service delivery.
• Serve as the primary escalation point for complex shipment and customer issues.
• Drive operational excellence and customer satisfaction.
• Partner with various internal teams and stakeholders.
• Support day-to-day air export and gateway operations as needed.
• Ensure compliance with SOPs, IOPs, regulatory requirements, and procedures.
• Support customer implementations and continuous improvement initiatives.

Skills

Leadership

Customer service

Problem-solving

Escalation management

Multitasking

Communication

Team coaching

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Operational systems

ERP systems

Job description

Maersk is seeking an experienced Air Export Operations Leader to lead a team of Air Export and Gateway Operations professionals. This role is responsible for driving operational excellence, customer satisfaction, team performance, KPI achievement, and service delivery while serving as the primary escalation point for shipment and customer issues. The successful candidate will bring strong air export and gateway operational knowledge and a passion for developing people and leading teams.

Key Responsibilities

Lead, coach, and develop a team of Air Operations professionals

Manage team performance, KPIs, productivity, and service delivery

Serve as the primary escalation point for complex shipment and customer issues

Drive operational excellence and customer satisfaction

Partner with Air Product, Sales, Finance, Warehouse, CHB, Transportation, and other stakeholders

Support day-to-day air export and gateway operations as needed

Ensure compliance with SOPs, IOPs, regulatory requirements, and company procedures

Support customer implementations and continuous improvement initiatives

Qualifications

High School Diploma or equivalent required; Bachelor's degree preferred

Air freight forwarding experience required

Strong air export operational knowledge required

Gateway operations experience, including airline coordination and consolidations, preferred

Leadership, team lead, coaching, or people development experience preferred

Strong customer service, problem-solving, and escalation management skills

Ability to multitask and perform effectively in a fast-paced operational environment

Proficiency with Microsoft Office and operational systems

Pay Range: $75,000.00 - $84,000.00*

*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Company Benefits

• Flexible Work Schedules (when possible)
• Career Advancement: Opportunities for professional development

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .

United States Of America, Elk Grove Village