Air Freight Healthcare Support Specialist

Kuehne Nagel; Schiller Park (IL); On-site; USD 34,000 - 37,000; Full time

Job summary

Kuehne+Nagel is seeking a detail-oriented coordinator to manage day-to-day healthcare shipments in a fast-paced environment. You will monitor shipments, provide timely updates, resolve issues, and ensure accurate moves from start to finish while working onsite in Schiller Park, IL.

Ideal candidates bring logistics experience, strong communication, and the ability to handle multiple priorities with precision and professionalism, supporting healthcare customers and internal partners alike.

Qualifications

• Experience in logistics, freight forwarding, supply chain, transportation, or related customer care.
• Experience coordinating shipments, orders, or other time-sensitive activity.
• Strong customer service and written/verbal communication skills.
• Ability to work across multiple systems while maintaining records.

Responsibilities

• Track and trace healthcare shipments throughout the transportation process.
• Communicate shipment status, delays, and exceptions clearly to customers and internal partners.
• Coordinate with operations, carriers, warehouses, and other service providers to keep shipments moving.
• Maintain accurate shipment records, documentation, and system updates.
• Respond to customer questions and service concerns with urgency and professionalism.
• Escalate issues appropriately and follow through until resolution.
• Support consistent service performance in a fast-paced, time-critical environment.

Skills

Logistics coordination

Healthcare logistics

Customer service

Time management

Communication skills

Job description

Kuehne+Nagel is seeking a detail-oriented coordinator to manage day-to-day healthcare shipments in a fast-paced environment. You will monitor shipments, provide timely updates, resolve issues, and ensure accurate moves from start to finish while working onsite in Schiller Park, IL.

Ideal candidates bring logistics experience, strong communication, and the ability to handle multiple priorities with precision and professionalism, supporting healthcare customers and internal partners alike.