Air Charter Solutions Expert

Active Aero Charter, LLC; Belleville (MI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer matching

Health, Dental, Vision Insurance

Paid Time Off

Job summary

Ascent Global Logistics, headquartered in Belleville, Michigan, is seeking a Solutions Specialist to optimize, book, and execute air charter movements with precision and customer focus. You will manage charter requests, validate documentation, and collaborate with aircraft providers to ensure timely, compliant operations.

You will work closely with ground teams, suppliers, and customers, maintaining accurate timelines and escalations while upholding the company’s standards and guiding principles.

Qualifications

• High school diploma or GED or equivalent.
• 1 year of customer service experience.
• Strong computer skills in Microsoft Windows, Word, Outlook and Excel preferred.
• Basic geography knowledge; understand locations of US states, Mexico states, and Canadian provinces.
• Ability to type a minimum of 30 w.p.m.

Responsibilities

• Optimize, book, and execute air charter activity in a timely, professional manner.
• Create new air charter requests and enter information into the charter system.
• Review cargo and freight documentation for accuracy and relevance to air charter movements.
• Communicate quote requests to customers via phone or email with timing and cost details.
• Coordinate requirements with aircraft providers for booking aircraft.
• Schedule trucking and ground handling services at airports across North America.
• Escalate issues internally and externally when needed.
• Document charter lifecycle events using standardized templates.

Skills

Customer service

Attention to detail

Time management

Communication

Typing 30 wpm

Geography knowledge

Problem solving

Team collaboration

Education

High school diploma / GED

Tools

Microsoft Windows

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Ascent Global Logistics, headquartered in Belleville, Michigan, is seeking a Solutions Specialist to optimize, book, and execute air charter movements with precision and customer focus. You will manage charter requests, validate documentation, and collaborate with aircraft providers to ensure timely, compliant operations.

You will work closely with ground teams, suppliers, and customers, maintaining accurate timelines and escalations while upholding the company’s standards and guiding principles.