Solutions Specialist - 3rd Shift

Active Aero Charter, LLC; Belleville (MI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer matching

Health, Dental, Vision Insurance

Paid Time Off

Job summary

Ascent Global Logistics, headquartered in Belleville, Michigan, is seeking a Solutions Specialist to optimize, book, and execute air charter movements with precision and customer focus. You will manage charter requests, validate documentation, and collaborate with aircraft providers to ensure timely, compliant operations.

You will work closely with ground teams, suppliers, and customers, maintaining accurate timelines and escalations while upholding the company’s standards and guiding principles.

Qualifications

• High school diploma or GED or equivalent.
• 1 year of customer service experience.
• Strong computer skills in Microsoft Windows, Word, Outlook and Excel preferred.
• Basic geography knowledge; understand locations of US states, Mexico states, and Canadian provinces.
• Ability to type a minimum of 30 w.p.m.

Responsibilities

• Optimize, book, and execute air charter activity in a timely, professional manner.
• Create new air charter requests and enter information into the charter system.
• Review cargo and freight documentation for accuracy and relevance to air charter movements.
• Communicate quote requests to customers via phone or email with timing and cost details.
• Coordinate requirements with aircraft providers for booking aircraft.
• Schedule trucking and ground handling services at airports across North America.
• Escalate issues internally and externally when needed.
• Document charter lifecycle events using standardized templates.

Skills

Customer service

Attention to detail

Time management

Communication

Typing 30 wpm

Geography knowledge

Problem solving

Team collaboration

Education

High school diploma / GED

Tools

Microsoft Windows

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Primary schedule is Sunday - Thursday, 2359E - 0800E. Initial training will be Monday - Friday.About AscentAscent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.Our Guiding PrinciplesAt the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.What You’ll DoAs a Solutions Specialist working in our Air Charter department, you’ll be responsible for optimizing, booking, and executing air charter activity in a timely and professional manner. Solutions Specialists must communicate and organize all services associated with Ascent air charter movements while maintaining the absolute highest level of attention to detail and customer service.Optimize expedite activity and determine the most optimal mode of transit based on customer requirements.Create new air charter requests, entering all relevant information into Ascent system for charter mode of transit.Confidently review cargo and freight documentation with service providers in order to validate accuracy and relevance to air charter movement.Effectively communicate quote requests to the customer via phone or email. Also effectively communicate all timing and appropriate cost aspects in quote detail.Effectively communicate requirements to various aircraft providers for purpose of booking aircraft for charter activity. Provide precise timing and all other relevant information for a successful air charter.Maintain compliance with Ascent procedures and establish accurate timelines for purpose of adequately scheduling trucking and ground handling services at various airports throughout North America.Identify issues related to air charter activity and effectively escalate both internally and externally.Maintain awareness and visualize shipment activity in efforts to maintain compliance with all milestone management details and escalation related to customer air charter activity.Read, comprehend, understand, and validate all documents necessary for air charter activity.Utilize various reporting mechanisms to generate documents related to air charter activity.Complete general shipment auditing functions and maintain a basic understanding of required documentation associated with arrangement and auditing of services.Effectively manage all channels of communication utilized within the Ascent air charter operation.Precisely and chronologically document the various events throughout the air charter lifecycle using standardized templates.What You’ll BringHigh school diploma or general education degree (GED); or equivalent combination of education, training and experience.1 year of customer service experience required.Ability to complete a Security Threat Assessment (STA) in accordance with the TSAStrong computer skills in Microsoft Windows, Word, Outlook and Excel preferred.Basic geography knowledge preferred. Applicants should understand the locations of US States, Mexico States, and Canadian Provinces – including major cities thereof.Capability to pay attention to detail while multi-tasking.Solid communications skills – both verbal and written.Ability to think and react quickly with a sense of urgency to time-sensitive problem situations.Ability to remain calm during adverse conditions.Ability to type a minimum of 30 w.p.m.Embody the Ascent Guiding Principles of “Play Hard, Play Smart, Play Together.”Ascent’s Competitive Benefits401(k) and employer matchingLife InsuranceHealth, Dental, Vision InsuranceShort- & Long-Term DisabilityPaid Time Off (PTO)Employee Assistance ProgramPaid Parental LeaveEmployee Wellness ProgramPaid HolidaysEmployee Recognition ProgramsFlexible Spending Account (FSA)Tuition ReimbursementHealth Savings Account (HSA)Overtime, Differential & Bonus Pay