Air Cargo Warehouse Supervisor – Lead & Optimize Ops

NX GROUP (NIPPON EXPRESS GROUP); South San Francisco (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Flexible Spending Accounts, HSA, life/

Generous vacation and sick time

Job summary

Nippon Express USA is seeking a Warehouse Supervisor in the United States to manage and oversee all warehouse activities, ensuring efficient processes and maximizing productivity. You will supervise staff, coordinate logistics, ensure quality and prepare documentation, while maintaining safety and strong customer service.

The role requires leadership experience in air cargo handling, strong analytical and communication skills, and the ability to train and coach a team.

Qualifications

• Excellent analytical, interpersonal and organizational skills.
• Positive attitude, ability to multitask and calmly handle quickly changing priorities under tight deadlines.
• Great attention to detail.
• Minimum 3+ years of air cargo handling experience.
• Minimum 3+ years in a leadership and/or supervisory role.
• Must be flexible with work schedule.
• Strong leadership skills.
• Strong customer service skills.
• Good verbal and written communication skills.
• Great computer skills (Microsoft Word, Excel, Outlook).
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.

Responsibilities

• Supervise and direct warehouse staffing in performing work according to warehouse operating principles and procedures, complying with government regulations, company policies and procedures.
• Monitor performance of staff to ensure timely and proper picks, accurate packaging and paperwork, deliveries, transfers and excellent customer service with zero damages or losses, and ensure all associates are trained on processes.
• Maintain effective inventory controls and records to ensure inventory accuracy.
• Document, record and report all inventory discrepancies to the Warehouse Manager in a timely manner.
• Maintain a positive employee relations environment in compliance with company policies.
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching, assuring quality of goods and problem solving.
• Communicate job expectations and coach employees.
• Be responsible for approval of timesheets and partnership with HR.
• Ensure basic maintenance standards and compliance with health and safety regulations.
• Communicate, coordinate, and partner with other departments in warehouse to provide clear communication on order status.
• Prepare work instructions.
• Maintain a positive working environment in compliance with company policies.
• Train, coach and develop team.
• Additional responsibilities to support operations.

Skills

Analytical skills

Interpersonal skills

Organizational skills

Leadership

Customer service

Communication skills

Computer skills

Attention to detail

Multitasking

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Nippon Express USA is seeking a Warehouse Supervisor in the United States to manage and oversee all warehouse activities, ensuring efficient processes and maximizing productivity. You will supervise staff, coordinate logistics, ensure quality and prepare documentation, while maintaining safety and strong customer service.

The role requires leadership experience in air cargo handling, strong analytical and communication skills, and the ability to train and coach a team.