Warehouse Supervisor

Nippon Express USA; Charlotte (NC); On-site; USD 63,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Flexible Spending Accounts

Life and AD&D Insurance

Short & Long Term Disability

Commuter Benefits

Vacation and Sick time

Job summary

Nippon Express USA is seeking a Warehouse Supervisor to manage warehouse activities, supervise staff, and optimize processes to boost productivity. The role covers inventory control, documentation, and ensuring quality and compliance while delivering excellent customer service.

Qualified candidates will have 3+ years in warehouse work with supervisory experience, strong leadership and communication skills, and proficiency in MS Word, Excel, and Outlook.

Qualifications

• Must have 3+ years warehouse experience in a supervisory role.
• Strong leadership and customer service skills.
• Ability to multi-task and adapt to changing priorities.
• Proficient in MS Office and warehouse systems.

Responsibilities

• Supervise and direct warehouse staffing per operating principles.
• Monitor staff performance for timely picks, packing, paperwork, and service.
• Maintain inventory controls and accuracy.
• Document and report inventory discrepancies to the Warehouse Manager.
• Support a positive employee relations environment.
• Aim for high customer satisfaction through quality handling and problem solving.
• Coach employees and communicate job expectations.
• Approve timesheets and work with HR.
• Ensure health, safety, and compliance in the warehouse.
• Coordinate with departments to communicate order status.
• Prepare work instructions.

Skills

Analytical skills

Interpersonal skills

Organizational skills

Leadership

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Warehouse Supervisor will manage and oversee all warehouse activities, ensure efficient processes, and maximize warehouse productivity. The Warehouse Supervisor's responsibilities include supervising employees, coordinating logistical processes, ensuring the quality of goods, and preparing relevant documentation. Assigning, directing and monitoring work of the Warehouse staff to ensure effective customer service, quality & compliance, positive employee relations, safety & security.

Salary Range:

Min:$63,000/annually

Max: $71,000/annually

Responsibilities

• Supervise and direct warehouse staffing in performing work according to Warehouse operating principles and procedures, compliance with applicable government regulations, company policies and procedures
• Monitor performance of staff to ensure timely and proper picks, accurate packaging and paperwork, deliveries, transfers and excellent customer service with zero damages or losses and ensure all associates are trained on processes
• Maintain effective inventory controls and records to ensure inventory accuracy
• Document, record and report all inventory discrepancies to the Warehouse Manager in a timely manner
• Maintains a positive employee relations environment in compliance with Company policies
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching, assuring quality of goods and problem solving
• Communicate job expectations and coach employees
• Responsible for approval of timesheets and partnership with HR
• Ensuring basic maintenance standards and compliance with health and safety regulations
• Communicate, coordinate, and partner with other departments in warehouse to provide clear communication on order status
• Prepare work instructions

Qualifications

• Excellent analytical, interpersonal and organization skills
• Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
• Great attention to details
• Minimum 3+ years of Warehouse experience with previous experience in a Team Lead or Supervisory position
• Must be flexible with work schedule.
• Strong leadership skills
• Strong customer service skills
• Good verbal and written communication skills
• Great computer skills (Microsoft Word & Excel, Outlook)
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

(With or without accommodations) This position is working in office, using computers, entering data in our Warehouse Management System and being in the warehouse standing for several hours a day.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.