Warehouse Supervisor

NX GROUP (NIPPON EXPRESS GROUP); South San Francisco (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Flexible Spending Accounts, HSA, life/

Generous vacation and sick time

Job summary

Nippon Express USA is seeking a Warehouse Supervisor in the United States to manage and oversee all warehouse activities, ensuring efficient processes and maximizing productivity. You will supervise staff, coordinate logistics, ensure quality and prepare documentation, while maintaining safety and strong customer service.

The role requires leadership experience in air cargo handling, strong analytical and communication skills, and the ability to train and coach a team.

Qualifications

• Excellent analytical, interpersonal and organizational skills.
• Positive attitude, ability to multitask and calmly handle quickly changing priorities under tight deadlines.
• Great attention to detail.
• Minimum 3+ years of air cargo handling experience.
• Minimum 3+ years in a leadership and/or supervisory role.
• Must be flexible with work schedule.
• Strong leadership skills.
• Strong customer service skills.
• Good verbal and written communication skills.
• Great computer skills (Microsoft Word, Excel, Outlook).
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.

Responsibilities

• Supervise and direct warehouse staffing in performing work according to warehouse operating principles and procedures, complying with government regulations, company policies and procedures.
• Monitor performance of staff to ensure timely and proper picks, accurate packaging and paperwork, deliveries, transfers and excellent customer service with zero damages or losses, and ensure all associates are trained on processes.
• Maintain effective inventory controls and records to ensure inventory accuracy.
• Document, record and report all inventory discrepancies to the Warehouse Manager in a timely manner.
• Maintain a positive employee relations environment in compliance with company policies.
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching, assuring quality of goods and problem solving.
• Communicate job expectations and coach employees.
• Be responsible for approval of timesheets and partnership with HR.
• Ensure basic maintenance standards and compliance with health and safety regulations.
• Communicate, coordinate, and partner with other departments in warehouse to provide clear communication on order status.
• Prepare work instructions.
• Maintain a positive working environment in compliance with company policies.
• Train, coach and develop team.
• Additional responsibilities to support operations.

Skills

Analytical skills

Interpersonal skills

Organizational skills

Leadership

Customer service

Communication skills

Computer skills

Attention to detail

Multitasking

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Overview

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of all types and sizes of cargo, personal effects and household goods, fragile and perishable freight, and livestock. NEU also provides related services such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Warehouse Supervisor Role

The Warehouse Supervisor will manage and oversee all warehouse activities, ensuring efficient processes and maximizing warehouse productivity. The responsibilities include supervising employees, coordinating logistical processes, ensuring the quality of goods, and preparing documentation. The role involves assigning, directing, and monitoring the work of warehouse staff to ensure effective customer service, quality & compliance, positive employee relations, safety & security.

Responsibilities

• Supervise and direct warehouse staffing in performing work according to warehouse operating principles and procedures, complying with government regulations, company policies and procedures.
• Monitor performance of staff to ensure timely and proper picks, accurate packaging and paperwork, deliveries, transfers and excellent customer service with zero damages or losses, and ensure all associates are trained on processes.
• Maintain effective inventory controls and records to ensure inventory accuracy.
• Document, record and report all inventory discrepancies to the Warehouse Manager in a timely manner.
• Maintain a positive employee relations environment in compliance with company policies.
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching, assuring quality of goods and problem solving.
• Communicate job expectations and coach employees.
• Be responsible for approval of timesheets and partnership with HR.
• Ensure basic maintenance standards and compliance with health and safety regulations.
• Communicate, coordinate, and partner with other departments in warehouse to provide clear communication on order status.
• Prepare work instructions.
• Maintain a positive working environment in compliance with company policies.
• Train, coach and develop team.
• Additional responsibilities to support operations.

Salary Pay Range: $75,000 - $80,000 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Qualifications

• Excellent analytical, interpersonal and organizational skills.
• Positive attitude, ability to multitask and calmly handle quickly changing priorities under tight deadlines.
• Great attention to detail.
• Minimum 3+ years of air cargo handling experience.
• Minimum 3+ years in a leadership and/or supervisory role.
• Must be flexible with work schedule.
• Strong leadership skills.
• Strong customer service skills.
• Good verbal and written communication skills.
• Great computer skills (Microsoft Word, Excel, Outlook).
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.

Organization Relationships

This position will interact with branch colleagues, leadership staff, and office/warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment

(With or without accommodations) This position is working in office, using computers, entering data in our Warehouse Management System and being in the warehouse standing for several hours a day.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Benefits

• Medical, dental, and vision beginning the 1st of the month after 30 days.
• 401(k) with a company match.
• Flexible Spending Accounts, HSA, life and accidental death & Dismemberment Insurance, short & long term disability, auto and home policies, commuter benefits, and much more.
• Generous vacation and sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.