Air Cargo & Ramp Operations Leader | Global Impact

Worldwide Flight Services (WFS); Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

DailyPay app

Awardco on-the-spot awards

Multiple medical plan options

Travel discounts

Pet insurance

Discount shopping

Wellness programs

401k program

Internal mobility and transfers

Job summary

Worldwide Flight Services (WFS) in Dallas seeks a Traffic Office, Warehouse and Ramp Operations Manager to oversee warehouse and ramp activities and resolve service issues. The role reports to the General Manager and drives corrective actions to maintain on-time performance.

The ideal candidate has cargo/ramp operations experience, strong customer service and leadership skills, and the ability to work weekends/holidays in a dynamic airport environment.

Qualifications

• Experience in cargo and ramp operations or related aviation handling.
• Strong customer service and leadership skills with a focus on team performance.
• Willingness to work weekends and holidays in a fast-paced airport environment.
• Ability to lift up to 50 lbs and adapt to varying weather conditions.

Responsibilities

• Respond to customer concerns and coordinate communications via email; ensure timely responses.
• Monitor and review managers’ performance and productivity.
• Manage, plan and control all elements of warehouse and ramp activities.
• Oversee office management and ensure customers’ expectations are met.

Skills

Cargo & ramp operations

Customer service

Leadership

Job description

Worldwide Flight Services (WFS) in Dallas seeks a Traffic Office, Warehouse and Ramp Operations Manager to oversee warehouse and ramp activities and resolve service issues. The role reports to the General Manager and drives corrective actions to maintain on-time performance.

The ideal candidate has cargo/ramp operations experience, strong customer service and leadership skills, and the ability to work weekends/holidays in a dynamic airport environment.