Air Cargo - Office Supervisor

Worldwide Flight Services, Inc.; Fort Worth (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

DailyPay access

On the spot awards

Medical benefits

Travel discounts

Pet insurance

Wellness programs

401k

Internal mobility

Job summary

Worldwide Flight Services, Inc. is seeking an Office Supervisor to direct Leads and Agents, oversee staffing, and maintain customer satisfaction across shifts. The role emphasizes safety, quality, and fair treatment of staff and partners in a high-paced logistics environment.

The position requires a minimum AA degree, strong PC skills, and weekend/holiday availability. Prior supervisory experience in logistics or airline-related operations is preferred.

Qualifications

• Associate degree (A.A.) or equivalent required.
• Excellent interpersonal and supervisory skills.
• Ability to manage staff, references to leads/agents in the ad.
• Proficient in communicating with customers and teams.

Responsibilities

• Direct Leads and Agents within the assigned area.
• Oversee staffing requirements and discipline actions.
• Ensure customer satisfaction through daily feedback and liaison with management.
• Monitor safety, security, quality, and employee relations.

Skills

Supervisory experience

Customer service

Leadership

Communication

Education

Associate degree

Job description

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.

The work of Office Supervisor includes directing Leads and Agents within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between Leads/Agents and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Responsibilities

• Ability to handle the stress of a fast-paced eight-hour shift.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to learn PC skills and apply knowledge.
• Ability to read and interpret documents such as rules, operation instructions and procedure manuals.
• Minimum typing speed of 30 WPM.
• Reports to work on a regular and timely basis.
• Ability to write routine reports and correspondence.Retrieve import/deliver export documents to and from aircraft.

Minimum Requirements

• Must be at least 18 years of age.
• Must have valid driver's license.
• Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of both of education or experience.
• Must have Computer skills.
• Must be able to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
• Must be able to read, write, speak and understand the English language.
• Must be able to maintain site access and be able to work scheduled shifts.
• Must be able to follow directions and work safely.

Preferred Skills

• Excellent interpersonal skills and prior supervisory experience.
• Analytical skills and high comfort with data, computation and analytical methods to solve business problems.
• Strong experience in a related role with another logistics company or airline.

Physical Requirements/Working Conditions

• Must be able to lift 50 to 70 pounds (31.9kg).

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.