Air Cargo Lead Office Agent

FALL CREEK FARM & NURSERY; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

DailyPay

Awardco rewards

Travel discounts

Pet insurance

Discount shopping

Wellness programs

401k

Internal mobility

Job summary

Worldwide Flight Services in Chicago is seeking an Air Cargo Lead Office Agent to supervise cargo operations, ensure accuracy of flight documents, and interface with U.S. Customs.

The role emphasizes safety, security, and timely processing. You will manage scheduling and workflow for cargo handling, oversee data entry, coordinate with managers, and support sales activities while meeting regulatory requirements.

Qualifications

• HS Diploma, GED or Equivalent.
• Minimum typing speed of 30 WPM.
• Must be at least 18 years old and have a valid driver's license.
• Ability to drive all cargo handling equipment.
• Must have a Port Authority or Airport Authority permit (if applicable) to use ramp side service roads.

Responsibilities

• The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and DOT regulations.
• Compiles lists of customers for use as sales leads.
• Solicits orders or talks with customers to complete sales
• Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company's delivery schedules.
• Ability to solve practical problems and deal with a variety of concrete variables.
• read and interpret printed instructions; write legibly to complete forms/paperwork as required.
• Ability to work with different levels of management in communicating issues.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Reports to work on a regular and timely basis.
• Retrieve import/deliver export documents to and from aircraft.

Skills

English language

Lead experience

Customer service

Communication skills

Education

HS Diploma, GED or Equivalent

Job description

Career Opportunities: Air Cargo Lead Office Agent (14789)

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Lead Agent Cargo is responsible for aspects of the Agent Cargo position (as described below) as well as the following: The maintenance of a satisfactory quantity and quality of work by assigned personnel, explaining and demonstrating work procedures and methods including safety, apportioning and scheduling assigned work, observing and analyzing the methods used and the results achieved, bring problems to the attention of management and assist management in the utilization of tools, equipment, and materials. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program. Comply with WFS site security procedures for assigned warehouse and other operations.

Perform work according to Company rules and regulations.

Responsibilities

• The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations.
• Compiles lists of customers for use as sales leads.
• Solicits orders or talks with customers to complete sales
• Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company's delivery schedules.
• Ability to solve practical problems and deal with a variety of concrete variables.
• read and interpret printed instructions; write legibly to complete forms/paperwork as required.
• Ability to work with different levels of management in communicating issues.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Reports to work on a regular and timely basis.
• Retrieve import/deliver export documents to and from aircraft.
• HS Diploma, GED or Equivalent.
• Minimum typing speed of 30 WPM.
• Must be at least 18 years of age if position requires driving cargo handling equipment.
• Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.
• Ability to drive all cargo handling equipment.
• Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

Preferred Skills

• Ability to read, write, fluently speak and understand the English language
• Previous lead experience helpful
• Knowledge of company operations
• Excellent written and oral communication skills.
• Knowledge of Worldwide Flight Services Rules and Regulations helpful

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs. No exceptions.
• Ability to step up to an above ground level.
• Ability to handle the stress of a fast-paced eight-hour shift.
• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.