Air Cargo Customer Service Associate

Delta Air Lines; Chicago (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing program

Performance incentives

401(k) with employer contributions

Vacation time (2 weeks)

Paid personal time (up to 56 hours/yr)

Paid holidays (10 days)

Maternity/parental leave (12 weeks)

Parental leave (2 weeks)

Comprehensive health benefits

Fertility/surrogacy/adoption support

Lactation support

Back-up care subsidies

Wellbeing programs

Flight privileges for employees

Career development programs

Community service partnerships

Employee resource groups

Recognition rewards

Deltaperks discounts

Job summary

Delta Air Lines is seeking an entry-level Cargo Agent in Chicago. You will be the face of Delta cargo, engaging customers in person and by phone while supporting daily operations and safety standards. The role offers mentorship to help you develop and advance your career.

Shifts vary from early morning to overnight, with 20–40 hours per week depending on seniority and station needs, and a comprehensive benefits package accompanies the role.

Qualifications

• Must have a high school diploma, GED, or high school equivalency.
• Must be at least 18 years of age with authorization to work in the United States.
• Must have a valid driver’s license.
• Possess basic digital literacy.
• Ability to frequently lift tools, supplies, or items weighing up to 50 pounds.
• Pass a physical ability test (PAT).
• Must wear company-approved PPE including hearing protection, safety footwear, headwear, and high visibility apparel.

Responsibilities

• Be the face of Delta cargo, interacting with customers face to face and over the phone.
• Support entry-level customer service duties and mentorship opportunities to advance their career.
• Schedule and shift coverage based on operational needs (early morning to overnight).

Skills

Safety conscious

Diversity & inclusion

HS Diploma/GED

Work authorization (US)

Driver's license

Digital literacy

Lift up to 50 lbs

PAT readiness

PPE compliance

Education

High school diploma or GED

Tools

Typing/computer skills

Job description

Delta Air Lines is seeking an entry-level Cargo Agent in Chicago. You will be the face of Delta cargo, engaging customers in person and by phone while supporting daily operations and safety standards. The role offers mentorship to help you develop and advance your career.

Shifts vary from early morning to overnight, with 20–40 hours per week depending on seniority and station needs, and a comprehensive benefits package accompanies the role.