Cargo Agent (Customer Service Agent) ORD

Delta Air Lines, Inc.; Chicago (IL); On-site; USD 31,000 - 42,000; Full time

Job summary

Delta Air Lines, cargo division is hiring an entry-level Cargo Agent. You will be the face of Delta cargo, interacting directly with customers face to face and over the phone, providing courteous service.

Scheduling is based on operational needs; shifts range from early morning to overnight, with 20 to 40 hours per week depending on seniority. Mentorship from leaders helps prepare you to advance your career.

Qualifications

• Entry-level role; prior cargo experience not required.

Responsibilities

• Interact with customers face to face and over the phone.
• Provide mentorship through leaders to help advance careers.
• Scheduling is based on operational needs; shifts range from early morning to overnight.

Job description

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Cargo Agent, you will be the face of Delta cargo by interacting directly with customers face to face and over the phone.
This position is an entry-level customer service agent position. Our leaders provide mentorship to help prepare you to advance your career!

Watch thisjob previewto learn more about benefits and responsibilities of this career opportunity at Delta.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.