Air and Ocean Import Agent

People Freight | Freight Forwarding & Logistics Recruitment Specialists; Secaucus (NJ); On-site; USD 50,000 - 75,000; Full time

Job summary

People Freight | Freight Forwarding & Logistics Recruitment Specialists is seeking an experienced Air & Ocean Import Coordinator to join its busy freight forwarding team in New Jersey. The role covers import shipments from start to finish, ensuring timely delivery and high levels of customer service.

Key duties include coordinating air and ocean shipments, customs clearance, liaising with overseas partners, tracking progress, and maintaining accurate records.

Qualifications

• Experience in air and/or ocean imports within freight forwarding.
• Solid knowledge of import procedures and customs documentation.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to manage multiple shipments and meet deadlines.

Responsibilities

• Manage air and ocean import shipments from booking through to final delivery.
• Liaise with overseas agents, shipping lines, airlines and hauliers.
• Arrange customs clearance and ensure all documentation is accurate.
• Track shipments and provide customers with regular updates.
• Coordinate collections and deliveries with transport providers.
• Handle customer enquiries and resolve shipment issues or delays.
• Prepare and check import documentation, including bills of lading and air waybills.
• Ensure shipments are processed in line with company procedures and customs regulations.
• Maintain accurate shipment records and update internal systems.
• Build and maintain strong relationships with customers and suppliers.

Skills

Air imports

Ocean imports

Customs documentation

Customer service

Multitasking

Tools

Freight forwarding systems

Microsoft Office

Job description

We are looking for an experienced Air & Ocean Import Coordinator to join a busy freight forwarding team. The successful candidate will be responsible for managing import shipments from start to finish, ensuring goods are delivered efficiently and customers receive a high level of service.

Key Responsibilities

• Manage air and ocean import shipments from booking through to final delivery.
• Liaise with overseas agents, shipping lines, airlines and hauliers.
• Arrange customs clearance and ensure all documentation is accurate.
• Track shipments and provide customers with regular updates.
• Coordinate collections and deliveries with transport providers.
• Handle customer enquiries and resolve any shipment issues or delays.
• Prepare and check import documentation, including bills of lading and air waybills.
• Ensure shipments are processed in line with company procedures and customs regulations.
• Maintain accurate shipment records and update internal systems.
• Build and maintain strong relationships with customers and suppliers.

Skills & Experience Required

• Previous experience in air and/or ocean imports within freight forwarding.
• Good understanding of import procedures and customs documentation.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to manage multiple shipments and work to deadlines.
• Confident using freight forwarding systems and Microsoft Office.
• A proactive and flexible approach to problem-solving.

The Ideal Candidate

A reliable and organised freight forwarding professional with experience handling import shipments. Someone who can work independently, manage a busy workload and provide excellent customer service.