Aide to the City Council

WORCESTER REGIONAL CHAMBER OF COMMERCE; Worcester, Northern (MA, KY); Hybrid; USD 48,000 - 61,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

City of Worcester seeks an Aide to the City Council to provide direct administrative support to City Councilors as directed by the Chief of Council. You will assist with researching legislation and preparing briefing materials while handling diverse constituent inquiries.

You will coordinate public relations, communications, and events for the City Council, attend meetings, and liaise with multiple boards and committees to ensure seamless operations and timely reporting.

Qualifications

• Bachelor’s degree in business administration, public administration/policy, management, or related field.
• 2 years of customer service and/or clerical experience in a professional office setting.
• Excellent written and verbal communication skills.
• Advanced computer skills in all Microsoft Office Suite applications (Outlook, Word, Excel, PowerPoint, Teams).

Responsibilities

• Provide direct administrative support to City Councilors as directed by the Chief of Council.
• Assist Councilors in researching legislation and preparing briefing materials.
• Manage incoming constituent correspondence by phone, email, and mail.
• Coordinate public relations, communications, press releases, marketing, and events for the City Council.
• Prepare reports, correspondence, and documentation for council.
• Attend meetings and liaise with Boards & Commissions, Library, School Committee, and other committees.

Skills

Organization

Written/verbal communication

Customer service

Research ability

Time management

Interpersonal skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

AIDE TO THE CITY COUNCIL
CITY COUNCIL
CITY OF WORCESTER

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Provide direct administrative support to City Councilors as directed by the Chief of Council.
• Assist the Councilors in the research of legislation.
• Prepare briefing materials for City Councilors.
• Perform a broad range of administrative duties to aid and assist City Council members and the Chief of Council.
• Manage incoming constituent correspondence via phone, email, and mail.
• Assist with preparation, planning, coordination of all public relations, communications, press releases, marketing, and events for the City Council.
• Attend and participate in staff, department, and/or other meetings, conferences, committees, and/or taskforces including some neighborhood and crime watch meetings.
• Assist with preparing reports, correspondence, and/or documentation for council.
• Support and assist the Chief of Council and liaise with the City Council for Boards & Commissions, Library, School Committee, and other Committees and Groups.
• Provide customer service to diverse constituents.
• Greet constituents or other office visitors.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent organizational, interpersonal, written, and verbal communication skills.
• Considerable knowledge of office terminology, procedures, and equipment.
• Ability to interpret City Council policies, rules, regulations and make sound decisions in accordance with laws, ordinances, regulations, and established policies.
• Ability to accurately collect, compile, and enter complex statistical data.
• Ability to make arithmetical computations with speed and accuracy.
• Ability to maintain complex clerical records and to prepare reports.
• Ability to work efficiently within time constraints and deadlines and to handle and prioritize multiple assignments.
• Ability to work independently and in a group setting.
• Ability to multi-task in a fast-paced environment.
• Ability to communicate, work effectively and professionally with diverse populations diverse in language, socio-economic status, race, ethnicity and/or cultural backgrounds.
• Ability to work professionally and compassionately with the public and all levels of staff and management.
• Ability to work extended hours and weekend days on occasion, when needed.
• Regular on-site attendance is required.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in business administration, public administration/policy, management, or a similar, related field with OR,
• o Any equivalent combination of education and two (2) years of relevant experience that provides the knowledge, skills, and abilities to perform the required duties of the position will be considered in lieu of the above-mentioned requirements
• Two (2) years of customer service and/or clerical experience in a professional office setting
• Excellent written and verbal communication skills
• Advanced computer skills in all Microsoft Office Suite applications (e.g., Outlook, Word, Excel, PowerPoint, Teams)
• Worcester resident

PREFERRED QUALIFICATIONS:

• One (1) year of experience working in Local, State or Federal Government
• Two (2) years of experience providing direct support to elected officials
• Two (2) years of experience conducting research, querying records, managing data, and
• Three (3) years of experience in customer service in an office/clerical setting
• Experience setting up and coordinating virtual meetings via Zoom, Teams, or WebEx.

SALARY RANGE: $35.58 - $43.44 hourly, full-time, with an excellent benefits package.

The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Preference is given to Worcester residents.

Additional Postings available from City of Worcester