Aide to the City Council

City of Worcester; Worcester (MA); On-site; USD 52,000 - 64,000; Full time

Job summary

City of Worcester is seeking an Aide to the City Council to support scheduling, communications, and events for the City Council under the Chief of Staff. This role also involves handling constituent inquiries and confidential assignments while coordinating liaison activities with the City Manager and Mayor's office.

The position requires strong written and verbal communication, proficient Microsoft Office skills, and willingness to work hours outside the typical workday, including weekends when

Qualifications

• Bachelor's degree in business administration, public administration/policy, management, or a similar field; OR equivalent combination of education and two years' relevant experience.
• Two years of customer service and/or clerical experience in a professional office setting.
• Excellent written and verbal communication skills.
• Advanced computer skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).

Responsibilities

• Manage incoming constituent correspondence via calls, emails, and mail.
• Assist with scheduling, planning, and coordinating communications and events for the City Council.
• Serve as liaison to the City Council for the City Manager and Mayor's office.
• Answer telephones and assist in responding to citizens' questions with proper follow-up.
• Handle sensitive situations with firmness, cordiality, and confidentiality.
• Work hours outside the typical workday, including weekend days on occasion.

Skills

Customer service

Written and verbal communication

Microsoft Office proficiency

Education

Bachelor's degree in business administration, public administration/policy, management, or related field

Tools

Outlook

Word

Excel

PowerPoint

Teams

WebEx

Zoom

Job description

The City of Worcester is seeking qualified applicants for an Aide to the
City Council for the City Council. Under the direction of the Chief of
Staff, the position is responsible for the execution of varied, complex
and frequently confidential assignments, including but not limited to
managing incoming constituent correspondence such as calls, emails, and
mail. The employee will assist with scheduling, preparing, planning, and
coordinating communications, and events for the City Council as directed
by the Chief of Council and serve as liaison to the City Council for the
City Manager and Mayor's office. The employee is responsible for
answering telephones and assisting in responding to citizens' questions
and concerns, including proper follow-up with the appropriate
departments. The Aide to the City Council handles sensitive and delicate
situations with a high degree of firmness, cordiality, and
confidentiality. This position will work hours outside the typical
workday, to include weekend days on occasion. MINIMUM REQUIREMENTS: ~
Bachelor's degree in business administration, public
administration/policy, management, or a similar, related field with OR,

• Any equivalent combination of education and two (2) years of relevant
  

experience that provides the knowledge, skills, and abilities to perform
the required duties of the position will be considered in lieu of the
above-mentioned requirements ~ Two (2) years of customer service and/or
clerical experience in a professional office setting ~ Excellent
written and verbal communication skills ~ Advanced computer skills in
all Microsoft Office Suite applications (e.g., Outlook, Word, Excel,
PowerPoint, Teams) ~ Worcester resident PREFERRED QUALIFICATIONS: ~
One (1) year of experience working in Local, State or Federal Government
~ Two (2) years of experience providing direct support to elected
officials ~ Two (2) years of experience conducting research, querying
records, managing data, and ~ Three (3) years of experience in customer
service in an office/clerical setting ~ Experience setting up and
coordinating virtual meetings via Zoom, Teams, or WebEx.