Executive Aide & City Council Liaison

City of Worcester; Worcester (MA); On-site; USD 52,000 - 64,000; Full time

Job summary

City of Worcester is seeking an Aide to the City Council to support scheduling, communications, and events for the City Council under the Chief of Staff. This role also involves handling constituent inquiries and confidential assignments while coordinating liaison activities with the City Manager and Mayor's office.

The position requires strong written and verbal communication, proficient Microsoft Office skills, and willingness to work hours outside the typical workday, including weekends when

Qualifications

• Bachelor's degree in business administration, public administration/policy, management, or a similar field; OR equivalent combination of education and two years' relevant experience.
• Two years of customer service and/or clerical experience in a professional office setting.
• Excellent written and verbal communication skills.
• Advanced computer skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).

Responsibilities

• Manage incoming constituent correspondence via calls, emails, and mail.
• Assist with scheduling, planning, and coordinating communications and events for the City Council.
• Serve as liaison to the City Council for the City Manager and Mayor's office.
• Answer telephones and assist in responding to citizens' questions with proper follow-up.
• Handle sensitive situations with firmness, cordiality, and confidentiality.
• Work hours outside the typical workday, including weekend days on occasion.

Skills

Customer service

Written and verbal communication

Microsoft Office proficiency

Education

Bachelor's degree in business administration, public administration/policy, management, or related field

Tools

Outlook

Word

Excel

PowerPoint

Teams

WebEx

Zoom

Job description

City of Worcester is seeking an Aide to the City Council to support scheduling, communications, and events for the City Council under the Chief of Staff. This role also involves handling constituent inquiries and confidential assignments while coordinating liaison activities with the City Manager and Mayor's office.

The position requires strong written and verbal communication, proficient Microsoft Office skills, and willingness to work hours outside the typical workday, including weekends when