AI Workflows Product Owner — Remote

Blackbaud; United States; Remote; USD 117,200 - 157,500; Full time

Benefits offered by this job

Remote-flexible workforce

401(k) employer match

Medical, dental, and vision insurance

Tuition reimbursement

Generous parental leave

Pet insurance

Wellness Programs

Donations for Doers

Job summary

Blackbaud seeks a Product Owner for AI Workflows in the I2R value stream to redefine how customer journeys are delivered, using AI to reduce friction, surface risk earlier, and accelerate value.

You’ll lead the AI workflow roadmap for I2R, define epics and acceptance criteria, and partner with engineering, data science, UX, security, and compliance to scale trusted AI across implementation to renewal.

Qualifications

• 8+ years experience designing and delivering workflows, internal tooling, or shared services in an enterprise environment.
• Experience building or scaling AI platforms, AI‑assisted or agentic technologies strongly preferred.
• Proven ability to map a current‑state workflow, identify friction points, and redesign it for AI augmentation with the business and engineering teams.

Responsibilities

• Own the AI workflow roadmap for I2R, defining which workflows to redesign across implementation, onboarding, support, and renewal.
• Identify high‑value use cases where agents can meaningfully change how work gets done.
• Own the backlog of AI workflow initiatives for I2R, prioritizing by customer impact and workflow readiness across the implementation‑to‑renewal lifecycle.
• Define epics, features, and acceptance criteria that enable reusable, secure, and scalable AI agent patterns.
• Balance innovation with reliability, privacy, and responsible AI requirements.
• Ensure platform capabilities are designed once and leveraged many times across teams.
• Act as the connective tissue between engineering, data science, UX, security, legal/compliance, and product teams.

Skills

Workflow design

AI platforms

Agile product ownership

Cross-functional influence

Communication skills

AI governance

Regulated environment experience

Job description

Blackbaud seeks a Product Owner for AI Workflows in the I2R value stream to redefine how customer journeys are delivered, using AI to reduce friction, surface risk earlier, and accelerate value.

You’ll lead the AI workflow roadmap for I2R, define epics and acceptance criteria, and partner with engineering, data science, UX, security, and compliance to scale trusted AI across implementation to renewal.