AI Workflow Product Owner — Remote‑Flexible

Blackbaud; Charleston (SC); Hybrid; USD 117,200 - 157,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote-flexible workforce

Wellness Programs

401(k) program with employer match

Flexible paid time off

Generous Parental Leave

Donations for Doers

Pet insurance, legal and identity保护

Tuition reimbursement program

Job summary

Blackbaud is seeking a Product Owner, AI Workflows – I2R to redesign how we deliver implementation, onboarding, and renewal using AI to reduce friction and accelerate customer value from end to end.

You will own the AI workflow roadmap for the I2R value stream, define epics and features, balance innovation with privacy and governance, and partner with engineering, data science, UX, security, and compliance teams to ship scalable, secure AI-enabled workflows in a regulated enterprise environment.

Qualifications

• 8+ years experience designing and delivering workflows, internal tooling, or shared services in an enterprise environment.
• Experience building or scaling AI platforms, AI-assisted or agentic technologies strongly preferred.
• Proven ability to map a current-state workflow, identify friction points, and redesign it for AI augmentation with the business and engineering teams.
• Strong understanding of agile product ownership and backlog management.
• Proven ability to influence and align cross-functional teams without formal authority.
• Excellent communication skills with demonstrated ability to translate complex technical concepts into clear product decisions.
• Familiarity with AI governance, responsible AI, security, and compliance considerations.
• Experience working in a regulated or enterprise environment.
• Passion for mission-driven technology and platform thinking.

Responsibilities

• Own the AI workflow roadmap for I2R, defining which workflows to redesign across implementation, onboarding, support, and renewal, aligned to enterprise AI strategy and I2R business priorities.
• Identify high-value use cases within your value stream where agents can meaningfully change how work gets done
• Own the backlog of AI workflow initiatives for I2R, prioritizing by customer impact and workflow readiness across the implementation-to-renewal lifecycle and drive delivery through to production.
• Define epics, features, and acceptance criteria that enable reusable, secure, and scalable AI agent patterns.
• Balance innovation with reliability, privacy, and responsible AI requirements.
• Ensure platform capabilities are designed once and leveraged many times across teams.
• Act as the connective tissue between engineering, data science, UX, security, legal/compliance, and product teams.
• Drive alignment on roles and responsibilities for AI agent development, deployment, and lifecycle management.
• Partner with platform and application teams to onboard them to AI agent tooling and best practices.
• Represent the AI platform in planning forums, reviews, and executive updates.
• Ensure AI agents align with Blackbaud’s standards for security, privacy, compliance, and ethical AI.
• Apply the guardrails, operating models, and workflow standards defined by the Agentic Process Lead and flag where they need refinement based on domain reality.
• Collaborate with risk and compliance partners to evolve governance without slowing innovation.
• Champion adoption of AI platform capabilities across Blackbaud.
• Define success metrics for AI agent usage, quality, and business impact.
• Identify friction points and continuously improve the developer and user experience.
• Help teams move from pilots to production with confidence.

Skills

Workflow design

AI platforms

Backlog management

Cross-functional influence

Communication

Agile product ownership

Regulated environment experience

Job description

Blackbaud is seeking a Product Owner, AI Workflows – I2R to redesign how we deliver implementation, onboarding, and renewal using AI to reduce friction and accelerate customer value from end to end.

You will own the AI workflow roadmap for the I2R value stream, define epics and features, balance innovation with privacy and governance, and partner with engineering, data science, UX, security, and compliance teams to ship scalable, secure AI-enabled workflows in a regulated enterprise environment.