AI Workflow Automation Specialist

MCI; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

MCI in the United States is seeking an AI Workflow Automation Specialist to design, implement, and optimize AI-powered workflows that improve operational efficiency, reduce manual effort, and accelerate business transformation across the enterprise.

You will analyze current processes, design automated solutions, integrate tools with core systems, partner with stakeholders, and monitor outcomes to ensure continuous improvement and measurable value.

Qualifications

• Bachelor's degree in business, information systems, operations management, technology, engineering or related field.
• Minimum 3 years in workflow automation, process improvement, business analysis, or technology delivery.
• Experience analyzing and documenting business processes.
• Knowledge of workflow automation concepts and methodologies.
• Strong analytical and problem solving skills.
• Experience gathering and documenting requirements with stakeholders.
• Ability to work with technical and non-technical stakeholders.
• Strong communication and presentation abilities.
• Experience supporting project or implementation activities.
• Strong organizational and planning skills.

Responsibilities

• Identify and evaluate automation opportunities to improve efficiency.
• Analyze existing processes and document current and future-state designs.
• Develop and deploy AI-powered automation solutions.
• Configure and implement workflow automation with core systems.
• Partner with business and technical teams; gather stakeholder requirements.
• Monitor workflow performance; track metrics and outcomes for optimization.
• Support user training, adoption, and issue resolution.
• Promote automation best practices and participate in pilot programs.

Skills

Workflow analysis

Automation design

Stakeholder management

Process improvement

Requirements gathering

Communication

Education

Bachelor's Degree in Business/IS/Engineering or related field

Tools

AI-powered automation tools

Workflow orchestration platforms

Process mapping tools

RPA knowledge

Job description

We are seeking an AI Workflow Automation Specialist to design, implement, and optimize AI‑powered workflows that improve operational efficiency, reduce manual effort, and enhance business performance. This role focuses on identifying automation opportunities and delivering scalable solutions that support business transformation initiatives.

Key Responsibilities

Workflow Analysis & Process Improvement

• Identify and evaluate opportunities for automation.
• Analyze existing business processes and workflows.
• Identify inefficiencies and automation opportunities.
• Document current and future‑state process designs.
• Recommend process improvement initiatives.

Automation Design & Implementation

• Develop and deploy AI‑powered automation solutions.
• Configure and implement workflow automation solutions.
• Integrate automation tools with business systems.
• Support solution testing and deployment activities.
• Ensure automation solutions meet business requirements.

Stakeholder Collaboration & Support

• Partner with business and technical teams.
• Gather requirements from stakeholders.
• Provide recommendations on automation opportunities.
• Support user training and adoption initiatives.
• Assist with issue resolution and troubleshooting.

Performance Monitoring & Optimization

• Ensure automation solutions deliver measurable value.
• Monitor workflow performance and effectiveness.
• Track automation metrics and outcomes.
• Identify opportunities for optimization and enhancement.
• Support continuous improvement activities.

Innovation & Best Practices

• Promote automation excellence across the organization.
• Stay informed about AI and automation technologies.
• Contribute to automation standards and best practices.
• Support pilot programs and innovation initiatives.
• Recommend new tools and capabilities.

Qualifications

• Bachelor's Degree in Business, Information Systems, Operations Management, Technology, Engineering, or a related field.
• Minimum 3 years of experience in workflow automation, process improvement, business analysis, or technology delivery.
• Experience analyzing and documenting business processes.
• Knowledge of workflow automation concepts and methodologies.
• Strong analytical and problem‑solving skills.
• Experience gathering and documenting requirements.
• Ability to work with technical and non‑technical stakeholders.
• Strong communication and presentation abilities.
• Experience supporting project or implementation activities.
• Strong organizational and planning skills.
• Ability to manage multiple priorities effectively.
• Experience working within structured delivery methodologies.

Nice to Have

• Experience with AI‑powered automation tools.
• Experience with workflow orchestration platforms.
• Knowledge of Generative AI and AI agents.
• Experience with process mapping and process mining tools.
• Familiarity with Agile delivery methodologies.
• Experience supporting digital transformation initiatives.
• Understanding of change management principles.
• Exposure to RPA technologies.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach in any direction, and move objects up to forty (40) pounds.

Location

• Must be authorized to work in the country where the job is based.

Security & Background

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Equal Employment Opportunity Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.