AI Operations Analyst

MCI; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

MCI is seeking a highly organized and analytical AI Operations Analyst to support day-to-day operations, performance monitoring, and continuous improvement of AI-powered solutions and platforms. This role ensures AI systems operate efficiently, deliver expected outcomes, and align with business objectives and standards.

The incumbent will monitor performance, develop dashboards, and collaborate with AI engineers, product teams, and operations to optimize service delivery and governance.

Qualifications

• Bachelor's degree required in business, operations, information systems, data analytics or related field.
• Strong analytical and problem-solving capabilities.
• Experience with performance metrics and operational reporting.
• Ability to interpret data and identify trends and opportunities.
• Experience documenting processes and procedures.

Responsibilities

• Monitor AI system performance and operational metrics.
• Develop dashboards and performance summaries.
• Drive process improvements and optimize operations.
• Collaborate with AI engineers, product and operations teams.
• Support governance, risk, and audit activities.

Skills

Analytics

Stakeholder management

Reporting tools

Cross-functional collaboration

Time management

Problem solving

Governance

Education

Bachelor's Degree in Business or related field

Tools

BI/Analytics platforms

Job description

We are seeking a highly organized and analytical AI Operations Analyst to support day‑to‑day operations, performance monitoring, and continuous improvement of AI‑powered solutions and platforms. This role is responsible for ensuring AI systems operate efficiently, deliver expected outcomes, and align with business objectives and operational standards.

Key Responsibilities

AI Operations Monitoring & Performance Management

• Ensure AI systems and processes operate effectively and reliably.
• Monitor AI solution performance, utilization, and operational metrics.
• Track system effectiveness against business objectives and KPIs.
• Identify operational issues, bottlenecks, and performance trends.
• Support the resolution of operational incidents and service disruptions.

Data Analysis & Reporting

• Provide actionable insights that support AI decision‑making and optimization.
• Analyze operational data and performance indicators.
• Develop dashboards, reports, and performance summaries.
• Identify opportunities for efficiency improvements.
• Support data‑driven decision‑making processes.

Process Optimization & Continuous Improvement

• Drive operational excellence across AI initiatives.
• Review existing workflows and operational procedures.
• Recommend improvements to processes and service delivery models.
• Support implementation of optimization initiatives.
• Contribute to operational best practices and standards.

Stakeholder Collaboration & Support

• Work closely with business and technical teams to ensure successful AI operations.
• Collaborate with AI engineers, product teams, and operational stakeholders.
• Support business users and operational teams.
• Assist with issue tracking and resolution activities.
• Facilitate communication between technical and non‑technical teams.

Governance & Operational Controls

• Support effective management of AI operational environments.
• Ensure adherence to operational standards and procedures.
• Maintain documentation and operational records.
• Support governance, compliance, and audit activities.
• Assist with risk identification and mitigation efforts.

Are You a Good Fit for this Position?

• Bachelor's Degree in Business, Operations Management, Information Systems, Data Analytics, Technology, or a related field.
• Minimum 3 years of experience in operations analysis, business analysis, technology operations, or related disciplines.
• Strong analytical and problem‑solving capabilities.
• Experience working with performance metrics and operational reporting.
• Ability to interpret data and identify trends and opportunities.
• Experience documenting processes and operational procedures.
• Strong stakeholder management and communication skills.
• Proficiency in reporting and productivity tools.
• Strong organizational and time‑management abilities.
• Ability to manage multiple priorities simultaneously.
• Experience working in cross‑functional environments.
• Understanding of operational governance and performance management principles.

Nice to Have

• Experience supporting AI, machine learning, or automation initiatives.
• Knowledge of Generative AI technologies.
• Experience with business intelligence and reporting tools.
• Familiarity with Agile delivery methodologies.
• Experience within technology, SaaS, BPO, or shared services environments.
• Knowledge of workflow automation solutions.
• Exposure to AI governance frameworks.
• Experience supporting digital transformation initiatives.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.