Senior AI Product Manager

MCI; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

MCI is seeking a Senior AI Product Manager to lead the development and delivery of AI-powered products and services in a fast-growing tech-enabled environment. You will define product vision, manage roadmaps, and ensure AI initiatives deliver measurable business outcomes, aligning with organizational goals.

Collaborate with executives, engineering, AI specialists, and business stakeholders to bring innovative AI solutions to market, driving adoption and business value.

Qualifications

• Bachelor's degree in Business, Technology, Engineering, CS, IS, or related field.
• Minimum 5 years of product management experience.
• Proven experience leading technology, data, or AI-focused products.
• Strong understanding of Agile product development methodologies.
• Experience managing product roadmaps and strategic initiatives.
• Ability to translate business needs into technical requirements.
• Strong analytical, commercial, and problem-solving skills.
• Experience working with engineering, data science, and cross-functional teams.
• Strong stakeholder management and executive communication skills.
• Experience defining product metrics and measuring success.
• Ability to prioritize competing business and technical requirements.
• Demonstrated success delivering complex technology solutions.

Responsibilities

• Define and execute product strategies that drive AI adoption and business value.
• Develop and maintain AI product roadmaps.
• Identify market opportunities and emerging technology trends.
• Define product goals, priorities, and success metrics.
• Align product initiatives with business objectives.
• Lead AI products through the full product lifecycle.
• Manage product planning, prioritization, and delivery.
• Collaborate with engineering and AI teams throughout development.
• Define product requirements and acceptance criteria.
• Ensure successful product launches and adoption.
• Build strong relationships across business and technology functions.
• Facilitate communication between technical and non-technical stakeholders.
• Present product updates and recommendations to leadership teams.
• Gather and prioritize customer and stakeholder feedback.
• Manage competing priorities and expectations.
• Monitor product performance and drive optimization initiatives.
• Identify opportunities for product enhancement.
• Support data-driven product decision-making.

Skills

5+ years of product management

AI-focused products

Stakeholder management

Analytical problem solving

Translate business needs to tech

Agile product development

Product metrics & measurement

Cross-functional collaboration

Prioritize competing requirements

Deliver complex tech solutions

Education

Bachelor's Degree in Business/Tech/Engineering/CS/IS

Job description

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a strategic and commercially minded Senior AI Product Manager to lead the development and delivery of AI‑powered products and services. This role is responsible for defining product vision, managing roadmaps, and ensuring AI initiatives deliver measurable business outcomes while aligning with organizational goals.

The successful candidate will work closely with executives, engineering teams, AI specialists, and business stakeholders to bring innovative AI solutions to market.

Key Responsibilities

Product Strategy & Vision

• Define and execute product strategies that drive AI adoption and business value.
• Develop and maintain AI product roadmaps.
• Identify market opportunities and emerging technology trends.
• Define product goals, priorities, and success metrics.
• Align product initiatives with business objectives.

Product Delivery & Execution

• Lead AI products through the full product lifecycle.
• Manage product planning, prioritization, and delivery.
• Collaborate with engineering and AI teams throughout development.
• Define product requirements and acceptance criteria.
• Ensure successful product launches and adoption.

Stakeholder Management

• Build strong relationships across business and technology functions.
• Facilitate communication between technical and non‑technical stakeholders.
• Present product updates and recommendations to leadership teams.
• Gather and prioritize customer and stakeholder feedback.
• Manage competing priorities and expectations.

Performance & Continuous Improvement

• Monitor product performance and drive optimization initiatives.
• Track adoption, usage, and business outcomes.
• Identify opportunities for product enhancement.
• Analyze user feedback and performance metrics.
• Support data‑driven product decision‑making.

AI Innovation & Governance

• Support responsible and sustainable AI product development.
• Evaluate emerging AI technologies and capabilities.
• Ensure products align with governance and compliance requirements.
• Support responsible AI practices and risk management.
• Drive innovation across the product portfolio.

Qualifications

• Bachelor's Degree in Business, Technology, Engineering, Computer Science, Information Systems, or a related field.
• Minimum 5 years of product management experience.
• Proven experience leading technology, data, or AI‑focused products.
• Strong understanding of Agile product development methodologies.
• Experience managing product roadmaps and strategic initiatives.
• Ability to translate business needs into technical requirements.
• Strong analytical, commercial, and problem‑solving skills.
• Experience working with engineering, data science, and cross‑functional teams.
• Strong stakeholder management and executive communication skills.
• Experience defining product metrics and measuring success.
• Ability to prioritize competing business and technical requirements.
• Demonstrated success delivering complex technology solutions.

Nice to Have

• Experience managing Generative AI, machine learning, or automation products.
• Product certifications such as CSPO, PSPO, or Pragmatic Institute.
• Knowledge of AI governance and responsible AI frameworks.
• Experience leading enterprise digital transformation initiatives.
• Familiarity with data analytics and business intelligence tools.
• Experience in SaaS or technology product environments.
• MBA or advanced business qualification.
• Exposure to AI engineering and machine learning development practices.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Location and Background

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Equal Opportunity / ADA Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.