AI Systems Administrator

MCI; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

MCI is seeking an AI Systems Administrator to support, maintain, and optimize the infrastructure powering our AI/ML environments. This role ensures reliability, scalability, and security of AI systems, models, and data pipelines, bridging technical operations with advanced AI innovation.

Ideal candidates have 2+ years in AI/ML infra, strong Linux, Python, and automation skills with Terraform/Ansible/Jenkins, plus experience with GPUs, containers, and model deployment pipelines.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 2+ years in systems administration, DevOps, or infrastructure management (AI/ML preferred).
• Strong understanding of cloud platforms (AWS, Azure, GCP) and containers (Docker, Kubernetes).
• Experience with Linux/Unix, Python/Bash scripting, and automation tools (Terraform, Ansible, Jenkins).
• Familiarity with ML frameworks (TensorFlow, PyTorch) and AI model deployment pipelines.

Responsibilities

• Oversee, configure, and monitor AI/ML systems, servers, and cloud environments.
• Manage GPU/CPU clusters for training and inference workloads.
• Implement scalable infrastructure for LLMs, data pipelines, and model deployment.
• Secure AI systems and manage access, permissions, and configurations.
• Support deployment and integration of AI models and APIs into production.

Skills

Linux

Python

Shell scripting

Cloud platforms

Docker

Kubernetes

TensorFlow

PyTorch

Terraform

Ansible

Jenkins

CI/CD

Education

Bachelor’s degree in Computer Science or related

Tools

AWS

Azure

GCP

Job description

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We are seeking a technically skilled, proactive, and detail-oriented AI Systems Administrator to support, maintain, and optimize the infrastructure powering our artificial intelligence and machine learning environments. This role ensures the reliability, scalability, and security of AI systems, models, and related data pipelines bridging the gap between technical operations and advanced AI innovation.

Key Responsibilities

System Management

• Oversee, configure, and monitor AI and ML systems, servers, and cloud environments to ensure optimal performance and uptime.
• Manage GPU/CPU clusters and ensure efficient resource allocation for training and inference workloads.

Infrastructure Optimization

• Implement and maintain scalable infrastructure to support large language models (LLMs), data processing pipelines, and model deployment.
• Optimize system performance through tuning, automation, and proactive maintenance.

Security & Compliance

• Apply best practices for securing AI systems, ensuring data integrity, confidentiality and compliance with company and industry standards.
• Manage user access, permissions, and security configurations across AI platforms.

Deployment & Integration

• Support the deployment and integration of AI models and APIs into production environments.
• Collaborate with developers, data scientists, and prompt engineers to ensure seamless system functionality and workflow automation.

Monitoring & Troubleshooting

• Monitor system health, usage, and performance metrics; diagnose and resolve infrastructure or software issues.
• Maintain logs, conduct root‑cause analysis, and implement corrective actions to prevent recurrence.

Automation & Scripting

• Develop scripts and tools to automate system tasks, data transfers, and performance checks.
• Support CI/CD pipelines for AI model updates and system maintenance.

Documentation & Support

• Create and maintain detailed documentation of system configurations, procedures, and troubleshooting guides.
• Provide technical support to AI teams, ensuring smooth operation of all AI systems and tools.

Research & Continuous Improvement

• Stay up to date with advancements in AI infrastructure, cloud technologies, and MLOps practices.
• Recommend and implement improvements to enhance system reliability and scalability.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Data Engineering, or a related field.
• 2+ years of experience in systems administration, DevOps, or infrastructure management (AI/ML environment experience preferred).
• Strong understanding of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Experience with Linux/Unix administration, Python/Bash scripting, and automation tools (Terraform, Ansible, Jenkins).
• Familiarity with machine learning frameworks (TensorFlow, PyTorch) and AI model deployment pipelines.
• Understanding of networking, security, and storage in distributed computing environments.
• Experience with GPU-based computing and performance optimization for AI workloads.
• Excellent problem‑solving, troubleshooting, and documentation skills.
• Strong collaboration and communication abilities to work with cross‑functional AI and engineering teams.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Location

• Must be authorized to work in the country where the job is based.

Background & Drug Screening

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results (Does not apply in Canada).

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.