AI Workflow Architect: Systems-of-Work Leader (Remote)

CSAA Insurance Group; Connecticut; Remote; USD 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Annual bonus up to 12%

Remote-first / Flexible Workplace

401(k) with company match

Zusammenfassung

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to redefine complex workflows and design AI-ready systems of work. You will partner closely with business leaders and technology teams to translate strategic goals into implementation-ready designs and establish enterprise design practices.

The role emphasizes human-AI collaboration, end-to-end systems, and governance across multiple teams.

Qualifikationen

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• Experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.

Aufgaben

• Lead AI Workflow Reinvention and Systems-of-Work Design.
• Partner with business leaders and multi-functional teams to understand strategic goals, pain points, customer or employee needs, and opportunities for workflow reinvention.
• Lead current-state assessment and future-state design for sophisticated workflows spanning multiple teams, applications, channels, data sources, decisions, and controls.
• Design end-to-end systems of work that connect front-stage experiences with backstage people, processes, technology, data, decisions, controls, AI agents, and support capabilities.
• Translate sophisticated workflows into clear, visual, implementation-ready design artifacts.
• Define the appropriate division of work between employees, customers, partners, AI agents, automation, and traditional systems.

Ausbildung

Bachelor's degree or equivalent practical experience

Master's degree in Design Strategy, Human-Computer Interaction, Service Design, Business, Organizational Design, Technology, or related discipline

Jobbeschreibung

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to redefine complex workflows and design AI-ready systems of work. You will partner closely with business leaders and technology teams to translate strategic goals into implementation-ready designs and establish enterprise design practices.

The role emphasizes human-AI collaboration, end-to-end systems, and governance across multiple teams.