AI Workflow Architect — Remote/Travel Healthcare Ops

Basata Inc; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote-friendly with travel

Job summary

Basata is hiring an AI Workflow Engineer to lead multi-project implementations in healthcare settings, balancing program management with process design. You’ll work onsite in Tempe, AZ or remotely with frequent travel, coordinating clients, staff, and engineers to deploy AI agents and document workflows.

You’ll map current-state processes, validate swimlanes, and translate findings into concrete configurations, escalations, and success criteria.

Qualifications

• 5+ years in program management, implementation, process improvement, business analysis or a comparable delivery role
• Bachelor's degree in business administration, engineering, or a related field — or equivalent practical experience
• A track record of running concurrent projects with real deadlines and real stakeholders
• Demonstrated structured problem solving: root cause over symptoms
• Direct customer-facing experience
• Comfort with ambiguity — early deployments create a runbook and documentation

Responsibilities

• Own customer implementation projects end to end, from contract handoff through go-live and stabilization
• Manage internal & external stakeholders through a project’s lifecycle
• Regularly report status updates and provide clear communication to internal and external teams
• Run each project against defined phase gates and ensure gates close only on schedule
• Provide feedback to PMO to refine best practices and standardization
• Walk current-state process on site with staff to map workflows and validate
• Translate findings into agent configuration, routing rules and escalation paths
• Own defect triage during testing and decide what ships or waits
• Run kickoff, discovery, UAT and training sessions with varied audiences
• Set expectations honestly, including when things won’t work as hoped
• Deliver post-go-live reviews with data-backed insights

Skills

Program management

Implementation

Process improvement

Business analysis

Stakeholder management

Problem solving

Education

Bachelor's degree (business administration / engineering / related)

Tools

EMR platforms familiarity

Job description

Basata is hiring an AI Workflow Engineer to lead multi-project implementations in healthcare settings, balancing program management with process design. You’ll work onsite in Tempe, AZ or remotely with frequent travel, coordinating clients, staff, and engineers to deploy AI agents and document workflows.

You’ll map current-state processes, validate swimlanes, and translate findings into concrete configurations, escalations, and success criteria.