AI & UX/Product Copywriter

Maven Clinic; United States; Remoto; USD 124.000 - 138.000; Part-time

Descrizione del lavoro

Maven Clinic, the world’s largest virtual clinic for women and families, seeks a part-time contract UX writer and voice partner to define Maven’s product voice across navigation, CTAs, clinical modules, and AI agent responses.

You will collaborate with Engineering, Clinical, Product, Legal and Compliance to ensure a single, consistent voice, tone, taxonomy, and language across all user touchpoints and education materials.

Competenze

• 5+ years in UX writing or product copywriting.
• Experience in conversation design or LLM-powered products.
• Healthcare AI or digital health experience preferred.
• Ability to distill feedback for engineering into actionable changes.
• Strong writing with empathy for clinical topics.

Mansioni

• Review real AI agent conversations and provide tone and language feedback.
• Define and champion Maven's AI voice and brand language within product constraints.
• Synthesize stakeholder feedback into a prioritized set of voice themes.
• Work with Clinical and Engineering to identify effective conversations and improvement opportunities.
• Advise on agent response structure and patterns for education and disclaimers.
• Write and refine UX copy for in-product experiences and onboarding screens.

Conoscenze

UX writing

Product copywriting

Conversation design

LLM-powered products

Strong online portfolio

Healthcare AI experience

Empathy in writing

Descrizione del lavoro

Maven Clinic is the world's largest virtual clinic for women and families, on a mission to make healthcare work for all. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs covering fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million from investors including General Catalyst and Sequoia, and has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, and FORTUNE Best Places to Work.

The role

This is a part-time contract engagement (20 hours per week, expected to last 3 months with potential to extend) for a conversational AI UX writer and voice partner. You would define what Maven's product and AI agents sound like, serving as the expert on language across the product — from navigation and CTAs to clinical modules and AI agent responses. You would partner directly with Engineering (which owns prompts and configuration), as well as Clinical, Product, Legal, and Compliance teams, bringing a single, consistent point of view on voice, tone, taxonomy, and language.

What you would do

• Review real AI agent conversations and give expert feedback on tone, emotional register, reading level, and word choice
• Define and champion what AI at Maven sounds like, translating brand voice into clear language principles that work within the limits of LLM-generated responses
• Synthesize voice and language feedback from Clinical, Product, Engineering, Brand, and coaches into a prioritized set of themes, acting as the decision-maker when the team needs one voice
• Work with Clinical and Engineering to identify conversations where a theme worked and where it did not, workshop them with users, and distill findings into what Engineering needs to improve prompts and evaluations
• Advise on the anatomy of agent responses (when to offer options, when to ask a follow-up, how to structure a reply) and recommend patterns for Engineering and Clinical to implement
• Write and refine UX copy for in-product experiences including care plan screens, AI agent intro and onboarding screens, navigation and CTAs, empty and error states, and in-app education
• Position how Maven showcases AI in the product, including how it introduces AI to members, handles education, and writes DISCLAIMERS and expectation-setting language
• Name products, features, programs, and agents as needed, using a structured approach to generating, screening, and recommending names with rationale
• Document your approach (voice and tone principles, language patterns, conversation theme summaries, naming frameworks) and share summaries of changes whenever updates go out

What they are looking for

• 5+ years of experience in UX writing or product copywriting, plus direct experience in conversation design or LLM-powered AI products, with a strong online portfolio
• Experience working within AI (conversational AI, virtual assistants, or LLM-powered products), with a strong understanding of how LLM agents are built and evaluated
• Ideally, direct experience in healthcare AI or digital health, including working alongside clinical stakeholders and legal compliance
• Experience reviewing real conversations or user feedback and distilling them into clear themes and recommendations that engineering teams can act on
• Exceptional writing and editing instincts for sensitive, emotional, or clinical subject matter, including calibrating empathy, tone, and reading level
• Experience applying and evolving brand tone and voice guidelines for product/UX copy and AI/agent conversation
• Ability to synthesize feedback from many stakeholders (clinical, compliance, product, engineering) and drive to a single point of view
• Naming experience (product, feature, or program naming) with a structured approach
• Comfort working independently and managing your own time within a part-time schedule
• Active work authorization in the US (no visa sponsorship available)

Working arrangements

This is a fully remote role open to US-based candidates with active work authorization. The expected commitment is 20 hours per week, with weekly check-in meetings and brainstorm sessions as needed. The contract is expected to last 3 months, with potential to extend based on business needs and fit.

Pay and benefits

The compensation for this role is $90–$100 per hour for 20 hours per week, equivalent to approximately $93,600–$104,000 annualized. Individual pay decisions are based on qualifications, experience level, and skillset. Contract (1099) providers are not eligible for Maven's standard employee benefits.