AI Transformation Lead: Workflow Redesign & Delivery

Edelman; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Disability Insurance

Paid Time Off

Travel Assistance

Wellness Programs

Job summary

Edelman in Los Angeles seeks an AI Transformation Solutions Lead to partner with the SVP and cross-functional teams to redefine specialty workflows with AI-enabled solutions.

You will translate workflows into deliverables, service models and pricing frameworks, connecting business needs with technical delivery, and guiding rapid prototyping, testing, rollout and adoption across client engagements.

Qualifications

• 3-5 years of experience in product management, business analysis, consulting, operations, AI transformation, service design or a related field.
• Strong understanding of generative AI tools and their applications in business, with enthusiasm for exploring how AI can fundamentally change workflows and service delivery.
• Experience conducting user research, gathering requirements and documenting workflows, processes or solutions.
• Ability to translate in both directions: turning complex business needs into clear technical requirements, and explaining technical concepts in practical terms to non‑technical stakeholders.
• Strong analytical skills, including confidence working with structured data, spreadsheets and models to identify insights and inform decisions.
• Excellent written communication and the ability to turn ambiguous or complex information into clear requirements, frameworks, recommendations and documentation.
• Strong organizational and project coordination skills, with the ability to manage multiple workstreams, stakeholders and evolving priorities.
• Curiosity about how businesses operate, how services are delivered and how technology can improve efficiency, quality and commercial value.
• Confidence working collaboratively across specialty teams, product and engineering, operations and business leadership.
• Strong problem‑solving skills, attention to detail and comfort working in an evolving environment where processes and solutions are still being defined.

Responsibilities

• Support specialty workflow discovery and redesign: Work directly with specialty leaders and subject matter experts to understand how work is currently performed, identify pain points and opportunities for AI, and map current-state and future-state workflows end to end.
• Translate workflows into AI-enabled solutions: Turn specialist knowledge and business needs into clear scopes, product requirements and workflow documentation that guide the development of new AI-enabled tools and solutions.
• Support solution prototyping and development: Use generative AI tools to create mockups, prototypes and early solution concepts, working with product managers and engineering teams to turn ideas into practical applications.
• Bridge business and technical teams: Act as a connector between subject matter experts, transformation leaders and engineers, ensuring that solutions reflect real workflow needs, technical requirements are clearly understood, and stakeholder feedback informs development priorities.
• Support testing, rollout and adoption: Coordinate user feedback and testing, help develop onboarding and training resources, and track whether new workflows and tools are being adopted and delivering measurable improvements.
• Translate redesigned workflows into standardized deliverables: Help connect new AI-enabled ways of working to Edelman's standardized menu of services and deliverables, identifying opportunities to simplify, standardize or evolve what we deliver and how we deliver it.
• Support service definition and commercial modeling: Work with offering leads and operational stakeholders to define deliverables, validate complexity and effort assumptions, and understand the skills, roles, staffing and costs required to deliver services through transformed workflows. Support the development of consistent scoping and pricing frameworks that reflect these new delivery models and inform how services are taken to market.

Skills

Product management

Business analysis

Consulting

Operations

AI transformation

Service design

Job description

Edelman in Los Angeles seeks an AI Transformation Solutions Lead to partner with the SVP and cross-functional teams to redefine specialty workflows with AI-enabled solutions.

You will translate workflows into deliverables, service models and pricing frameworks, connecting business needs with technical delivery, and guiding rapid prototyping, testing, rollout and adoption across client engagements.