AI Transformation & Workflow Innovation Lead

Edelman; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

401K

Life insurance

Disability insurance

Paid time off

Travel assistance

Wellness programing

Job summary

Edelman is seeking an AI Transformation Solutions Lead to drive Specialty-Based Transformation, partnering with subject matter experts, product and engineering teams to design AI-enabled workflows and services. This hands-on role connects business needs to technical delivery, translating workflows into actionable deliverables, support models, and pricing frameworks for client engagements.

This role requires leading cross-functional workstreams, shaping standardized offerings and helping Edelman

Qualifications

• 3–5 years of experience in product management, business analysis, consulting, operations, AI transformation, service design or a related field.
• Strong understanding of generative AI tools and their applications in business.
• Experience conducting user research, gathering requirements and documenting workflows, processes or solutions.
• Ability to translate business needs into clear technical requirements and explain technical concepts to non-technical stakeholders.
• Strong analytical skills with data, spreadsheets and models to identify insights and inform decisions.
• Excellent written communication and the ability to turn ambiguous information into clear requirements and documentation.
• Strong organizational and project coordination skills across multiple workstreams and stakeholders.
• Curiosity about how businesses operate, services are delivered, and how technology can improve efficiency and value.

Responsibilities

• Support specialty workflow discovery and redesign: Work directly with specialty leaders and subject matter experts to understand how work is currently performed, identify pain points and opportunities for AI, and map current-state and future-state workflows end to end.
• Translate workflows into AI-enabled solutions: Turn specialist knowledge and business needs into clear scopes, product requirements and workflow documentation that guide the development of new AI-enabled tools and solutions.
• Support solution prototyping and development: Use generative AI tools to create mockups, prototypes and early solution concepts, working with product managers and engineering teams to turn ideas into practical applications.
• Bridge business and technical teams: Act as a connector between subject matter experts, transformation leaders and engineers, ensuring that solutions reflect real workflow needs and stakeholder feedback informs priorities.
• Support testing, rollout and adoption: Coordinate user feedback and testing, help develop onboarding and training resources, and track adoption and measurable improvements.
• Translate redesigned workflows into standardized deliverables: Connect new AI-enabled ways of working to Edelman’s services and deliverables, identifying opportunities to standardize or evolve offerings.
• Support service definition and commercial modeling: Define deliverables, validate complexity and effort, and understand skills, staffing and costs to deliver services through transformed workflows.

Skills

Product management

Business analysis

Consulting

Operations

AI transformation

Service design

Requirements gathering

Stakeholder communication

Data analysis

Project coordination

Problem solving

Curiosity

Job description

Edelman is seeking an AI Transformation Solutions Lead to drive Specialty-Based Transformation, partnering with subject matter experts, product and engineering teams to design AI-enabled workflows and services. This hands-on role connects business needs to technical delivery, translating workflows into actionable deliverables, support models, and pricing frameworks for client engagements.

This role requires leading cross-functional workstreams, shaping standardized offerings and helping Edelman