AI Transformation Lead for Workplace Services

Charles Schwab Corporation; Westlake (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Charles Schwab Corporation is seeking an AI Program Manager to lead Workplace Services' AI strategy across employee-facing and client-facing initiatives. The role centers on turning AI strategy into action, driving cross-functional execution, and accelerating responsible AI adoption within the business.

You will partner with the Director of Workplace AI Strategy & Initiatives to build momentum, manage risks, and deliver AI-enabled transformations that improve processes and outcomes.

Qualifications

• 5+ years of program, project, or business management experience leading cross-functional initiatives.
• Strong process improvement and business transformation skills.
• AI fluency and hands-on experience with building AI solutions.
• Ability to build relationships, create alignment, and drive commitments across diverse stakeholders.
• Strong executive communication and presentation skills.
• Demonstrated ability to navigate ambiguity and drive outcomes in a complex organization.
• Experience facilitating meetings, workshops, and decision-making forums.
• Strong organizational skills with a bias for action, ownership, and accountability.

Responsibilities

• Drive execution of multiple AI initiatives across Workplace Services.
• Build partnerships with Digital, Risk, L&D, AI strategy, and other teams.
• Influence without authority and align stakeholders.
• Manage follow-ups, risks, dependencies, and actions.
• Facilitate meetings/workshops to secure decisions and ownership.
• Prepare AI program updates for employees.
• Support executive presentations and steering committee materials.
• Develop AI client materials and respond to due diligence questions.
• Build and prioritize internal AI opportunities pipeline.
• Lead AI initiatives from concept to scale and sustained use.
• Foster an AI-enabled culture; advocate and educate.
• Grow Workplace Services AI Champion network.
• Identify adoption opportunities and barriers with leaders.

Skills

Program management

Process improvement

AI fluency

Stakeholder management

Executive communication

Ambiguity navigation

Facilitation

Organizational skills

Job description

Charles Schwab Corporation is seeking an AI Program Manager to lead Workplace Services' AI strategy across employee-facing and client-facing initiatives. The role centers on turning AI strategy into action, driving cross-functional execution, and accelerating responsible AI adoption within the business.

You will partner with the Director of Workplace AI Strategy & Initiatives to build momentum, manage risks, and deliver AI-enabled transformations that improve processes and outcomes.