Senior AI Program Manager Workplace Services

Charles Schwab Corporation; Westlake (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Charles Schwab Corporation is seeking an AI Program Manager to lead Workplace Services' AI strategy across employee-facing and client-facing initiatives. The role centers on turning AI strategy into action, driving cross-functional execution, and accelerating responsible AI adoption within the business.

You will partner with the Director of Workplace AI Strategy & Initiatives to build momentum, manage risks, and deliver AI-enabled transformations that improve processes and outcomes.

Qualifications

• 5+ years of program, project, or business management experience leading cross-functional initiatives.
• Strong process improvement and business transformation skills.
• AI fluency and hands-on experience with building AI solutions.
• Ability to build relationships, create alignment, and drive commitments across diverse stakeholders.
• Strong executive communication and presentation skills.
• Demonstrated ability to navigate ambiguity and drive outcomes in a complex organization.
• Experience facilitating meetings, workshops, and decision-making forums.
• Strong organizational skills with a bias for action, ownership, and accountability.

Responsibilities

• Drive execution of multiple AI initiatives across Workplace Services.
• Build partnerships with Digital, Risk, L&D, AI strategy, and other teams.
• Influence without authority and align stakeholders.
• Manage follow-ups, risks, dependencies, and actions.
• Facilitate meetings/workshops to secure decisions and ownership.
• Prepare AI program updates for employees.
• Support executive presentations and steering committee materials.
• Develop AI client materials and respond to due diligence questions.
• Build and prioritize internal AI opportunities pipeline.
• Lead AI initiatives from concept to scale and sustained use.
• Foster an AI-enabled culture; advocate and educate.
• Grow Workplace Services AI Champion network.
• Identify adoption opportunities and barriers with leaders.

Skills

Program management

Process improvement

AI fluency

Stakeholder management

Executive communication

Ambiguity navigation

Facilitation

Organizational skills

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Applicants must be authorized to work in the United States on a full-time basis without employer sponsorship, now or in the future.

We believe in the importance of in-office collaboration and fully intend for the selected candidate to work on site 4 days per week in one of the specified locations.

We are seeking a highly motivated AI Program Manager to help lead execution of Workplace Services' AI strategy across both employee-facing and client-facing initiatives. You will partner closely with the Director of Workplace AI Strategy & Initiatives to turn AI strategy into action, drive cross-functional execution, build organizational momentum, and accelerate responsible AI adoption across the business.

You should be able to demonstrate passion for AI and have a continuous improvement mindset to drive improvements. You should be comfortable experimenting and building with AI tools and have an active interest in emerging AI capabilities. You should have a keen eye to understand existing processes and identify pain points or frictions.

What You'll Do

Drive AI Program Execution across Workplace

• Drive execution and accountability across multiple AI initiatives. Ensure initiatives move from concept to delivery while maintaining alignment with strategic priorities
• Build and sustain strong partnerships across Workplace Services (e.g. Digital, Risk, L&D), AI strategy, technology, digital, risk, compliance, marketing and communications teams
• Influence without authority, navigate competing priorities, and build consensus across diverse stakeholder groups
• Drive accountability by proactively managing follow-ups, risks, dependencies, and action items
• Facilitate meetings and workshops that result in clear decisions, ownership, and next steps

Drive Executive and Stakeholder Communications

• Prepare broad AI program updates and communications for WS employees
• Support creation of executive presentations and leadership updates; e.g. steering committee execution and materials
• Support creation of AI-specific client-facing materials and oversee process to answer client due diligence questions

Build a pipeline of internal AI opportunities and accelerate AI adoption

• Build and prioritize a pipeline of internal AI transformation opportunities based on business value, feasibility, risk, and strategic alignment
• Lead AI-enabled internal initiatives from concept and experimentation through implementation, scale, and sustained use
• Foster an AI-enabled culture through advocacy, education, and best-practice sharing
• Build and grow the Workplace Services AI Champion network.
• Partner with leaders to identify adoption opportunities and barriers

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 5+ years of program, project, or business management experience leading cross-functional initiatives
• Strong process improvement and business transformation skills
• AI fluency and real hands-on experience with building solutions with AI
• Ability to build relationships, create alignment, and drive commitments across diverse stakeholders
• Strong executive communication and presentation skills
• Demonstrated ability to navigate ambiguity and drive outcomes in a complex organization
• Experience facilitating meetings, workshops, and decision-making forums
• Strong organizational skills with a bias for action, ownership, and accountability

Preferred Qualifications:

• Financial services experience

In addition to the salary range, this role is also eligible for bonuses or incentive opportunities.

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