AI Support Engineer for Enterprise DevTools

Next Ventures; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Next Ventures, a Series C company located in San Francisco, is seeking a technical support specialist to assist customers with AI-powered tools. The role involves addressing and resolving software issues while collaborating with engineering teams.

The ideal candidate will have a Bachelor's degree in Computer Science or Software Engineering and 2+ years in a technical role. Skills in Docker, Kubernetes, and programming languages like Python or Java are essential.

Qualifications

• 2+ years working in a technical role.
• Strong organizational and problem-solving skills.
• High adaptability in a fast-paced startup environment.

Responsibilities

• Respond to customer issues and software deployment problems.
• Define processes to enhance support functions.
• Document and distribute learnings on failure modes.

Skills

Technical role experience

Customer friendliness

Problem-solving skills

Organizational skills

Knowledge of AI

Education

Bachelor's degree in Computer Science or Software Engineering

Tools

Docker

Kubernetes

Python

Java

Go

Job description

Next Ventures, a Series C company located in San Francisco, is seeking a technical support specialist to assist customers with AI-powered tools. The role involves addressing and resolving software issues while collaborating with engineering teams.

The ideal candidate will have a Bachelor's degree in Computer Science or Software Engineering and 2+ years in a technical role. Skills in Docker, Kubernetes, and programming languages like Python or Java are essential.