AI DevTools Support Engineer

Cognition; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Cognition is seeking an AI Support Engineer in New York, NY to resolve technical issues for our AI tools, Devin and Windsurf. You will tackle complex problems, analyze system behaviors and logs, and work closely with our engineering team to enhance product reliability.

The ideal candidate has 4+ years of relevant experience, a background in software engineering, and strong debugging skills. Join us to help shape the future of AI-assisted software development!

Qualifications

• 4+ years of experience in a technical role such as software engineering or technical support.
• Strong ability to reproduce and debug technical issues.
• Experience with analyzing logs and system behavior.

Responsibilities

• Investigate and diagnose complex customer issues across development environments.
• Perform root-cause analysis and resolve a high volume of incoming technical issues.
• Build internal playbooks and tooling for faster future investigations.

Skills

Debugging instincts

Systems knowledge

Clear communication

Ability to operate with urgency

Passion for AI and developer tools

Education

Bachelor’s degree in Computer Science or related field

Tools

Linux

Docker

Git

CI/CD pipelines

AWS/GCP/Azure

Job description

Cognition is seeking an AI Support Engineer in New York, NY to resolve technical issues for our AI tools, Devin and Windsurf. You will tackle complex problems, analyze system behaviors and logs, and work closely with our engineering team to enhance product reliability.

The ideal candidate has 4+ years of relevant experience, a background in software engineering, and strong debugging skills. Join us to help shape the future of AI-assisted software development!