Enterprise AI Support Engineer

Unframe

New York (NY)

On-site

USD 90,000 - 130,000

Full time

7 days ago

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Job summary

Unframe is seeking a Support Engineer to assist large enterprise customers with its AI-powered solutions. You will investigate issues, analyze logs, and work with Product and Engineering to improve the product.

The role requires deep technical curiosity and the ability to work independently, using AI tooling to diagnose problems and deliver clear customer communications. Ideal candidates have 4+ years in technical support or equivalent hands-on roles, strong troubleshooting skills, and

Qualifications

4+ years in technical support or related hands-on technical roles.
Strong troubleshooting instincts and independent problem-solving.
Experience with web apps, APIs, integrations, logs and system behavior.
Proficiency using AI tools (ChatGPT, Claude, Copilot) in daily work.
Excellent written and spoken English, customer-focused mindset.

Responsibilities

Investigate and resolve technical issues for enterprise customers from triage to resolution.
Analyze logs, reproduce issues, and identify root causes before escalation.
Use AI tools to speed investigations and document findings.
Communicate clearly with customers and internal teams throughout the process.
Document issues and patterns to build knowledge bases and playbooks.
Share customer feedback and product insights with the Product team.