Entry-Level AI-Driven Software Support Engineer

Cvent, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 79,000 - 90,000; Full time

Job summary

Cvent, Inc. is seeking an experienced software support professional in San Francisco to troubleshoot and maintain frontend/backend systems, analyze data, and collaborate with product and engineering teams. This role emphasizes AI-assisted problem solving and cross-team coordination.

Ideal candidates have a CS or IS background, strong SQL and HTML/CSS skills, and a passion for learning new technologies while delivering reliable internal support for our event technology platform.

Qualifications

• BS in Computer Science, Information Systems or equivalent major with strong academic performance (Or 2+ years of experience in a technical software support role)
• Excellent problem solving and analytical skills.
• Understanding of relational databases and non-relational datastores and how to query them (SQL/N1QL)
• Working knowledge of HTML/CSS.
• Understanding of the Software Development Life Cycle.
• Solid knowledge of at least one object-oriented programming language.
• Curiosity and eagerness to investigate how software works, identify what's going wrong, and propose solutions when something isn't working as expected.
• Comfort using AI-powered tools to speed up problem-solving, search through logs, and better understand unfamiliar code.
• Outstanding oral and written communication skills with an ability to convey technical information to a non-technical audience.
• Aptitude for learning new technologies.
• Zealous attention to detail.

Responsibilities

• Provide internal software support for Cvent's product offerings to internal teams and clients.
• Troubleshoot and maintain frontend and backend systems.
• Assist operations and development teams with debugging software issues.
• Demonstrate critical thinking and clear communication to resolve time-sensitive impacting live events.
• Own work items with product knowledge and collaboration to drive issue resolution.
• Query databases to generate and analyze data for reporting and troubleshooting.
• Collaborate with solutions specialist and sales engineering teams to ensure successful operation of partner and client integrations.
• Collaborate with multiple teams to find, analyze, and resolve client issues.
• Monitor, document and report system and performance issues.
• Utilize functional and technical knowledge to facilitate communication between technology teams and other departments on issue status and resolution.
• Supply in-depth technical and business product knowledge to multiple teams.
• Utilize AI tooling to facilitate and empower your troubleshooting approach

Skills

Problem solving

Analytical skills

HTML/CSS

SQL

AI tools

Communication skills

Learning aptitude

Attention to detail

Education

BS in Computer Science or equivalent

2+ years in technical software support

Tools

SOAP/REST APIs

Datadog

Splunk

AWS

Git

Docker

Jenkins

Java

JavaScript

TypeScript

C#

React Native

.Net

Node.js

Python

Job description

Cvent, Inc. is seeking an experienced software support professional in San Francisco to troubleshoot and maintain frontend/backend systems, analyze data, and collaborate with product and engineering teams. This role emphasizes AI-assisted problem solving and cross-team coordination.

Ideal candidates have a CS or IS background, strong SQL and HTML/CSS skills, and a passion for learning new technologies while delivering reliable internal support for our event technology platform.