AI Strategy & Innovation Studio Director

Kyndryl; Dallas (TX); On-site; USD 180,000 - 342,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Kyndryl is seeking a Design Strategist to translate business goals into human-centered strategies and experiences. You will guide problem framing, surface insights through interviews and workshops, and create strategic roadmaps that inform decision making.

In this role, you will synthesize qualitative and quantitative inputs, develop artifacts like journey maps and service concepts, and collaborate with strategy, technology, and delivery teams to ensure actionable outcomes.

Qualifications

• Experience in design strategy, service design, business strategy consulting, or a closely related field.
• Led discovery and design strategy work from problem framing through strategic recommendation.
• Background in user research methods, synthesis techniques, and insight development.
• Experience creating and using design strategy artifacts such as journeys, service blueprints, experience principles, or roadmaps.
• Ability to connect customer experience, business goals, and technology considerations into a coherent strategy.
• Experience working collaboratively with cross functional teams to deliver practical, implementable outcomes.

Responsibilities

• Lead design strategy engagements that clarify customer challenges, success measures, and desired outcomes.
• Plan and facilitate discovery activities such as interviews, workshops, and research to surface user, business, and operational insights.
• Synthesize qualitative and quantitative inputs into clear problem statements, opportunity areas, and strategic design principles.
• Develop artifacts such as experience visions, service concepts, journey maps, and strategic roadmaps that guide decision making.
• Collaborate with multidisciplinary teams including strategy, technology, and delivery roles to align design intent with execution.
• Translate complex findings into clear narratives and recommendations that support customer decisions and prioritization.
• Support customers through change by validating concepts, testing assumptions, and refining strategies based on evidence.

Skills

Design strategy

Service design

User research

Discovery workshops

Insights synthesis

Cross-functional collaboration

Job description

Kyndryl is seeking a Design Strategist to translate business goals into human-centered strategies and experiences. You will guide problem framing, surface insights through interviews and workshops, and create strategic roadmaps that inform decision making.

In this role, you will synthesize qualitative and quantitative inputs, develop artifacts like journey maps and service concepts, and collaborate with strategy, technology, and delivery teams to ensure actionable outcomes.