AI Solutions Manager — Remote Growth & Customer Success

arizeai; Stati Uniti; Remoto; USD 165.000 - 215.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

401(k)

Unlimited PTO

Parental leave

Mental wellness support

Monthly co-working stipend

Descrizione del lavoro

Arize AI is seeking a Customer Success Manager to partner with enterprise and growth-stage customers on the East Coast. You will drive adoption of the AI/agent observability platform through strategic account management, enablement, and expansion initiatives.

Remote-first and based in the NYC metro or Eastern Time Zone. In this role you will lead discovery, support complex deployments, run quarterly business reviews, and collaborate with CS engineering.

Competenze

• 3+ years as a Customer Success Manager in SaaS.
• Ability to demo products and translate value for varied audiences.
• Customer-first mindset focused on measurable outcomes.
• Strong organizational skills for managing many relationships.

Mansioni

• Cultivate relationships with AI/ML users through regular touchpoints.
• Lead discovery sessions to surface goals and tailor solutions.
• Collaborate with CS Engineering to support implementations and troubleshooting.
• Deliver onboarding workshops and enablement sessions for new features.
• Track product usage to gauge health and mitigate risk.
• Partner on upsell opportunities and executive alignment.

Conoscenze

Customer Success

SaaS

Account Management

Communication

Onboarding

Relationship Building

AI/ML Workflows

Descrizione del lavoro

Arize AI is seeking a Customer Success Manager to partner with enterprise and growth-stage customers on the East Coast. You will drive adoption of the AI/agent observability platform through strategic account management, enablement, and expansion initiatives.

Remote-first and based in the NYC metro or Eastern Time Zone. In this role you will lead discovery, support complex deployments, run quarterly business reviews, and collaborate with CS engineering.