AI Solutions Manager, West

arizeai; United States; Remote; USD 165,000 - 215,000; Full time

Benefits offered by this job

Equity

Medical, dental, vision

401(k)

Unlimited PTO

Parental leave

Mental wellness support

Job summary

arizeai is seeking a Customer Success Manager to partner with enterprise and growth-stage customers on the West Coast to drive adoption of an AI and agent observability platform. The role is remote-first but requires candidates to be based in the San Francisco Bay Area or the Pacific time zone, enabling regular collaboration with cross-functional teams.

You will build relationships, run discovery sessions, support onboarding, and coordinate with sales and CS to maximize value and identify upsell

Qualifications

• Three+ years of experience as a Customer Success Manager in a SaaS environment.
• Self-starter mindset with comfort in fast-paced, lightly structured environments.
• Strong organizational skills and ability to prioritize across a portfolio of customer relationships.
• Clear communication skills, including the ability to demo technical products and tailor value messaging.
• Customer-first orientation with a focus on delivering measurable outcomes.
• Collaborative team player with understanding of AI/ML workflows or the agent development lifecycle.

Responsibilities

• Build ongoing relationships with AI/ML users through regular touchpoints and manage account health.
• Run discovery sessions to understand customer goals, demonstrate product capabilities, and propose tailored solutions.
• Partner with Customer Success Engineering teams to support complex implementations, troubleshoot issues, and share best practices.
• Facilitate onboarding workshops, training sessions, and quarterly business reviews that surface value and identify opportunities.
• Monitor product usage signals to assess health and proactively address risk across accounts.
• Coordinate with Account Management and executive sponsors on upsell strategies and customer requests.

Job description

Role overview

This role partners with enterprise and growth-stage customers on the West Coast to drive adoption of an AI and agent observability platform. It blends customer success, technical enablement, and strategic account growth, helping AI/ML teams translate product usage into measurable business outcomes. The position is remote-first but requires candidates to be based in the San Francisco Bay Area or the broader Pacific time zone.

Responsibilities

• Build ongoing relationships with AI/ML users through regular touchpoints such as weekly or bi-weekly calls, while managing the overall health of each account.
• Run discovery sessions to understand customer goals, demonstrate product capabilities, and propose tailored solutions aligned with the platform's vision.
• Partner with Customer Success Engineering teams to support complex implementations, troubleshoot issues, and share technical best practices.
• Facilitate onboarding workshops, training sessions, and quarterly business reviews that surface account value and identify new opportunities.
• Monitor product usage signals across accounts to assess health and proactively address risk.
• Coordinate with Account Management and executive sponsors on upsell strategies, customer feature requests, and support alignment.

Requirements

• At least three years of experience as a Customer Success Manager in a SaaS environment.
• Self-starter mindset with demonstrated comfort in fast-paced, lightly structured environments.
• Strong organizational skills and the ability to prioritize across a portfolio of customer relationships.
• Clear communication skills, including the ability to demo technical products and tailor value messaging.
• Customer-first orientation with a focus on delivering measurable outcomes.
• Collaborative team player with a good understanding of AI/ML workflows or the agent development lifecycle.

Benefits and work setup

• Remote-first company; this role requires candidates to be based in the San Francisco Bay Area or the Pacific time zone.
• Optional in-person offices in New York City and the San Francisco Bay Area.
• Monthly co-working stipend available for fully remote employees.
• Estimated total compensation of $165,000-$215,000 plus equity.
• Comprehensive benefits including medical, dental, vision, 401(k), unlimited PTO, generous parental leave, and mental wellness support.