AI Solutions Consultant — AI Enablement for SaaS Growth

Cassidy; New York (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Medical and dental insurance

Significant equity

Job summary

Cassidy, the no-code AI platform, is seeking an AI Solutions Consultant in NYC to guide customer implementations, design workflows, and troubleshoot AI-powered automations. This role blends technical problem-solving with customer-facing work at a fast-growing SaaS company.

You will collaborate with Go-to-Market, Product, and Engineering teams to surface insights from customer engagements and influence product direction. In-person role with strong equity and benefits.

Qualifications

• 2–6 years of experience in software engineering with customer-facing exposure or related consulting roles.
• Strong analytical and problem-solving abilities with fast issue diagnosis.
• Excellent communication skills to translate tech concepts for diverse stakeholders.
• Based in NYC and comfortable with in-person work; US work authorization required.

Responsibilities

• Master Cassidy's Platform: Develop deep expertise in capabilities, use cases, and best practices.
• Partner with Customers: Lead technical discovery, troubleshoot workflows, and guide design/implementation.
• Drive Enablement: Build sample workflows and AI assistants to demonstrate concepts; empower customers to scale.
• Influence Product: Identify recurring challenges, propose enhancements, be the customer's voice within Cassidy.
• Collaborate Cross-Functionally: Work with Sales, Product, Engineering, and Customer Success for seamless experiences.

Skills

Software engineering

Customer-facing

Technical pre-sales

Sales engineering

Tools

APIs

Integrations

Job description

Cassidy, the no-code AI platform, is seeking an AI Solutions Consultant in NYC to guide customer implementations, design workflows, and troubleshoot AI-powered automations. This role blends technical problem-solving with customer-facing work at a fast-growing SaaS company.

You will collaborate with Go-to-Market, Product, and Engineering teams to surface insights from customer engagements and influence product direction. In-person role with strong equity and benefits.