AI Server Repair Ops Lead - 1st & 2nd Shift

Employee Magnets; Grapevine (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Employee Magnets in Grapevine, TX is seeking an AI Server Supervisor for 1st & 2nd shifts to lead a repair technician team, drive KPI attainment, and ensure SLA compliance. You will develop SOPs following ISO 9001-2008 and oversee continuous improvements in service delivery.

Responsibilities include supervising daily operations, training staff, managing inventory accuracy, and coordinating cross-department workflows to maintain high performance and customer satisfaction.

Qualifications

• Minimum of 2-3 years work-related supervision experience in Server related system repair service industry.
• Must be fluent in speaking/writing in English. Spanish speaking is a plus.

Responsibilities

• Supervise a team of repair technicians. Review and evaluate daily KPI and customer SLA requirements.
• Present corrective and preventive actions to maintain superior service quality and continuous improvement.
• Complete all projects assigned by Managers within the required timeframe.
• Recruit qualified repair technicians and set up adequate training based on approved work instructions. Monitor individual process execution after training.
• Conduct periodic inventory audits for the department repair center and reconcile physical counts.
• Maintain and develop record keeping procedures. Manage training records per regulations, policies, and ISO standards.
• Aids department manager in KPI goals and objectives and in implementing methods to enhance operations.
• Aids other department supervisors to ensure smooth inter-department processes and procedures.
• Ensure daily housekeeping and proper workstation layout; energy conservation.

Skills

Communication skills

Excel reporting

SOP/Wood docs

Independent work

Lean 5S

Leadership

Adaptability

Job description

Employee Magnets in Grapevine, TX is seeking an AI Server Supervisor for 1st & 2nd shifts to lead a repair technician team, drive KPI attainment, and ensure SLA compliance. You will develop SOPs following ISO 9001-2008 and oversee continuous improvements in service delivery.

Responsibilities include supervising daily operations, training staff, managing inventory accuracy, and coordinating cross-department workflows to maintain high performance and customer satisfaction.