AI Server Operations Supervisor

Ultimate Staffing Services; Grapevine (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401K

Job summary

Ultimate Staffing Services is seeking an AI Server Operations Supervisor in Grapevine, Texas. You will lead a team of repair technicians, drive KPI performance, and ensure SLA attainment while upholding ISO 9001 standards.

The role emphasizes data analysis, SOP development, inventory control, and cross‑functional collaboration to improve customer satisfaction and operational efficiency. Fluency in English is required; Spanish is a plus.

Qualifications

• Minimum 2–3 years of supervisory experience in server system repair or related service industry.
• Fluency in English; Spanish language skills are a plus.
• Proficiency with Excel and Word for reporting and SOP documentation.
• Experience with ISO 9001 documentation and compliance.
• Ability to work independently with minimal supervision.
• Experience with lean manufacturing and 5S practices preferred.
• Detail-oriented with strong leadership and team-building capabilities.
• Adaptable to changing priorities and tasks.

Responsibilities

• Lead and coordinate a team of repair technicians to meet daily KPI and SLA targets.
• Analyze operational data and present corrective/preventive actions to maintain high‑quality service and continuous improvement.
• Develop and implement SOPs and work instructions in line with ISO 9001:2008 standards.
• Recruit, train, and monitor repair technicians, ensuring adherence to approved work instructions and quality standards.
• Conduct regular inventory audits and reconcile physical counts.
• Develop and maintain accurate records, including training and process documentation, in line with company policies and ISO requirements.
• Assist the department manager in setting and tracking KPI goals and operational objectives.
• Collaborate with other departments to ensure seamless interdepartmental workflow.
• Ensure adherence to housekeeping standards, equipment layout guidelines, and energy conservation practices.
• Maintain a positive team environment with strong morale and collaboration.
• Must be flexible with work hours, including during special events or projects.

Skills

Supervisory experience

English fluency

Communication skills

Leadership

Adaptability

Detail-oriented

Team-building

Lean manufacturing

5S practices

Tools

Excel

Word

ISO documentation

Job description

AI Server Operations Supervisor (JN -092026-429983) Grapevine, Texas

Salary: USD60000 - USD65000 per year + Medical, Dental, Vision, 401K

Ultimate Staffing is currently seeking an AI Server Operations Supervisor for a client in Grapevine. This is a full-time, direct hire position.

This person will lead and coordinate a team of repair technicians to achieve the objectives of the repair depot, including repair turnaround time, first-time fix rate, parts usage, and repair KPI performance. Develop and implement processes that meet customer requirements and service level agreements (SLAs). Prepare standard operating procedures (SOPs) and work instructions in compliance with ISO 9001:2008 standards. Drive continuous process improvement to enhance customer satisfaction, productivity, and operational excellence.

Job Duties:

Data Analysis, Communication, and Issue Resolution (75%)

• Supervise and support repair technicians to meet daily KPI and SLA targets.
• Analyze operational data and present corrective/preventive actions to maintain high‑quality service and continuous improvement.
• Complete assigned projects within established deadlines.
• Recruit, train, and monitor repair technicians, ensuring adherence to approved work instructions and quality standards.
• Conduct regular inventory audits and reconcile physical counts.
• Develop and maintain accurate records, including training and process documentation, in line with company policies and ISO requirements.
• Assist the department manager in setting and tracking KPI goals and operational objectives.
• Collaborate with other departments to ensure seamless interdepartmental workflow.
• Ensure adherence to housekeeping standards, equipment layout guidelines, and energy conservation practices.
• Maintain a positive team environment with strong morale and collaboration.
• Must be flexible with work hours, including during special events or projects.

Warehouse Efficiency and Cost Reduction (10%)

• Implement warehouse efficiency initiatives and cost‑reduction programs.
• Analyze key operational areas to identify and resolve product or delivery issues.
• Foster a collaborative, feedback‑driven environment that encourages open communication across all levels.
• Promote a positive, safe, and inclusive workplace aligned with company culture and values.
• Support employee well‑being and enforce safety standards.
• Build strong relationships with internal teams, customers, and suppliers.
• Manage inventory flow to ensure cost‑effective and efficient warehouse operations.
• Recruit, train, and develop team members.
• Schedule and oversee daily operations and workloads.
• Conduct timely and constructive performance evaluations.
• Administer disciplinary actions and terminations in accordance with company policy.

Qualifications:

• Minimum 2–3 years of supervisory experience in server system repair or a related service industry.
• Fluency in English required; Spanish language skills are a plus.
• Strong communication and professional customer interaction skills.
• Proficiency in Excel (report generation) and Word (SOP and procedure documentation).
• Experience with ISO 9001 documentation and compliance.
• Ability to work independently with minimal supervision.
• Experience with lean manufacturing and 5S practices preferred.
• Detail‑oriented with strong leadership and team‑building capabilities.
• Adaptable and flexible in managing changing priorities and tasks.