AI Server Lead: Hardware & GPU Configs, SLA Champion

Sprout; Garland (TX); On-site; USD 130,000 - 160,000; Full time

Job summary

Sprout is seeking an experienced AI Server Configuration Lead to oversee two specialized technical teams—IT Hardware Technician and AI Server Configuration Technician. You will drive shop floor execution, manage cross‑team workflows, enforce SLAs and KPIs, and serve as the go‑to SME for complex hardware processing and AI server configuration.

The role requires strong leadership, deep hardware knowledge, and a track record of delivering high‑quality, compliant ITAD and server projects.

Qualifications

• Minimum 5 years of experience in IT Asset Disposition (ITAD), enterprise IT, or a related technical field.
• At least 2 years in a lead, supervisory, or senior technical role managing cross‑functional or multi‑team environments.
• Hands‑on experience with enterprise server hardware, AI/GPU computing platforms, and ITAD processing operations.

Responsibilities

• Provide daily leadership to ITHT and AI Server Configuration Technician teams, ensuring alignment with production goals and standards.
• Oversee full lifecycle of shop orders across both ITHT and AI server processing functions.
• Monitor and drive team performance against KPIs and SLAs; deliver regular performance reports.

Skills

ITAD experience

Leadership experience

Server hardware

AI/GPU platforms

ITAD processing

Tools

iDRAC

BIOS/UEFI

CUDA

NVIDIA drivers

RAID

Job description

Sprout is seeking an experienced AI Server Configuration Lead to oversee two specialized technical teams—IT Hardware Technician and AI Server Configuration Technician. You will drive shop floor execution, manage cross‑team workflows, enforce SLAs and KPIs, and serve as the go‑to SME for complex hardware processing and AI server configuration.

The role requires strong leadership, deep hardware knowledge, and a track record of delivering high‑quality, compliant ITAD and server projects.