AI Security Customer Success Associate

Cisco Systems, Inc.; North Carolina; On-site; USD 68,000 - 111,000; Full time

Job summary

Cisco Systems, Inc. is seeking to engage with potential candidates in the AI security domain. The role focuses on guiding customers through onboarding and showcasing how Cisco AI Defense protects their investments.

The position emphasizes translating complex technical details for business leaders, championing customer feedback in internal teams, and continuously monitoring AI landscape trends to refine services.

Qualifications

• AI knowledge: hands-on familiarity with AI agents and LLMs.
• Security foundations: working understanding of cybersecurity principles.
• Analytical skills: ability to grasp networking concepts and use data to solve problems.
• Communication: ability to explain technical ideas clearly to tech and business leaders.
• Mindset: proactive, self-starting approach and curiosity for AI innovation.

Responsibilities

• Guide customers through onboarding of our AI security portfolio.
• Translate technical details into clear business outcomes showing protection of investments.
• Champion the customer's perspective in internal meetings and product shaping.
• Stay ahead of AI landscape by tracking shifts and sharing insights with the team.
• Improve processes by identifying gaps and helping build efficient support methods.

Skills

AI Knowledge

Security Foundation

Analytical Skills

Communication

Mindset

Education

Bachelor's degree with 0 years of work experience

Associates/Apprenticeship/Boot camp/Certification with 1 year

High school diploma with 2 years

Tools

Python

OpenAI Codex

Claude Code

OpenClaw

Hermes Agent

Cursor

GitHub Copilot

Job description

Cisco Systems, Inc. is seeking to engage with potential candidates in the AI security domain. The role focuses on guiding customers through onboarding and showcasing how Cisco AI Defense protects their investments.

The position emphasizes translating complex technical details for business leaders, championing customer feedback in internal teams, and continuously monitoring AI landscape trends to refine services.